Manager, QA Strategy & Expansion

About the Team

The Performance Excellence team is transforming how DoorDash measures and improves quality. We’re building a scalable, automated QA system that delivers real-time insight into every customer interaction—powering faster decisions, better coaching, and a safer experience for customers, Dashers, and merchants. We’ve proven success in support and are now expanding our quality coverage into high-impact domains like Fraud, Integrity, and Risk.

About the Role

As Manager, QA Strategy & Expansion, you’ll lead cross-functional initiatives to bring structured QA systems into new, complex parts of the business. This is a structured generalist role, ideal for someone who excels at driving clarity, building programs from scratch, and working across technical and non-technical teams. You’ll guide initiatives from strategy through implementation—defining new metrics, launching scalable systems, and helping shape the future of QA at DoorDash. You’ll also influence the QA tech roadmap to ensure we’re investing in the right tools and infrastructure for scale.

You’ll report into the Senior Manager of QA Design & Enablement on our Performance Excellence team within the Customer Experience organization.

You’re excited about this opportunity because you will…

• Lead strategic initiatives to expand QA systems into new areas like Fraud, Integrity, and Risk
• Partner with Product, Operations, ML, and Engineering teams to define requirements and deliver scalable, high-impact quality programs
• Help shape the long-term QA tech roadmap and prioritize key investments in automation and infrastructure
• Bring clarity and structure to ambiguous problems, aligning stakeholders and driving execution end-to-end
• Build systems, workflows, and documentation that make new QA capabilities measurable, actionable, and sustainable

We’re excited about you because…

• You have 6+ years of experience in generalist roles such as program management, strategy, operations, or product ops
• You’re a structured thinker who thrives in ambiguity and can turn vision into execution
• You’ve led cross-functional programs that span technical and business teams
• You bring strong analytical and project management skills, with a bias for clarity, impact, and velocity
• You have experience launching new systems, processes, or capabilities from scratch
• Hands-on experience with OpenAI/ChatGPT prompt design or large-scale conversational analysis is a strong asset
• You’re passionate about building systems that improve quality, trust, and performance at scale

Application Information

• We expect this position to be filled by 9/23/25.

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Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Company Benefits

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes:

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match