Manager, Performance Excellence

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Logistics, Food DeliveryIndustries

Requirements

Candidates should have 6+ years of experience in generalist roles such as program management, strategy, operations, or product ops. They should be structured thinkers who thrive in ambiguity, have led cross-functional programs spanning technical and business teams, and possess strong analytical and project management skills. Experience launching new systems, processes, or capabilities from scratch is required, with hands-on experience in OpenAI/ChatGPT prompt design or large-scale conversational analysis being a strong asset. A passion for building systems that improve quality, trust, and performance at scale is also expected.

Responsibilities

The Manager, QA Strategy & Expansion will lead strategic initiatives to expand QA systems into new areas like Fraud, Integrity, and Risk. They will partner with Product, Operations, ML, and Engineering teams to define requirements and deliver scalable quality programs. Responsibilities include shaping the QA tech roadmap, prioritizing investments in automation and infrastructure, bringing clarity to ambiguous problems, aligning stakeholders, and driving execution. Additionally, they will build systems, workflows, and documentation to make new QA capabilities measurable, actionable, and sustainable.

Skills

Program Management

Strategy

Operations

Product Operations

QA Strategy

Cross-functional Leadership

Metrics Definition

System Building

Process Improvement

Stakeholder Alignment

Roadmap Planning

Automation

Infrastructure Planning

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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