Customer Solutions Architect, USA East
Atlan- Full Time
- Mid-level (3 to 4 years)
Grafana is seeking to build an elite team to redefine post-sales technical partnership in the industry with the role of Observability Architect. This is a pioneering role offering an exciting opportunity to drive a transformation within the Customer Experience organization.
Observability Architects will guide customers on their journey to observability maturity. They will work closely with Engagement Managers, who oversee service engagements and act as a Customer Lifecycle Centre of Excellence. As an Observability Architect, you will be at the forefront of evolving Grafana's practices to meet the unique demands of its customers.
You will be responsible for the long-term adoption, expansion, and overall experience of your portfolio of Grafana customers. The OA will manage technical relationships, provide strategic consulting, and ensure customers successfully achieve value and ROI from Grafana's products. This role requires a deep understanding of Grafana's technology, its ecosystem, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Ultimately, you will drive Grafana Labs’s worldwide growth by becoming a strategic partner to existing customers, ensuring their happiness, success, and realization of genuine value.
The OA will also serve as the primary technical contact for customers and their advocate to the Product Management and Engineering teams.
Observability and monitoring solutions provider
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.