Senior Technical Account Manager
SnowflakeSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Information TechnologyIndustries
Requirements
Candidates should possess a Bachelor's Degree or equivalent experience, with knowledge of Windows Server Operating Systems, enterprise web technologies, security, and cutting-edge infrastructures. Excellent customer service, technical credibility, communication (written and verbal), and problem-solving skills are essential, along with a collaborative attitude and the ability to travel up to 25%. Preferred qualifications include a Bachelor's Degree in Computer Science, CISSP or ITIL Certification, and 3+ years of experience in SaaS Customer Success, Support, or Technical Account Management, with deep expertise in Linux and Mac platforms and Python Scripting/RestAPI experience.
Responsibilities
The Sr. Technical Account Manager will serve as the primary technical contact and support for premium customers, onboarding new customers to CrowdStrike platforms and ensuring their success through proactive health checks, product training, and best practice sharing. They will act as a customer advocate internally, engaging with customers at all organizational levels, researching and resolving technical issues, escalating when necessary, and leveraging internal expertise to provide solutions. Responsibilities also include creating knowledge base content, participating in technical communications, identifying renewal risks, collaborating with internal teams for remediation, supporting sales in identifying expansion opportunities, and driving support cases to timely resolution.
Skills
Technical Support
Customer Success
Cybersecurity
Internet Security
Customer Advocacy
Problem Solving
Customer Service
Product Training
Onboarding
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees
Benefits
Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
Risks
Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.
Differentiation
CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.
Upsides
Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.
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