Sr. Director Product Community & Svcs at eBay

Portland, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

15+ years of product management experience, with a track record of launching high-impact consumer-facing products at scale
Proven leadership in community-based platforms, trust-building ecosystems, or AI-integrated product strategies
Strong experience driving platform defensibility

Responsibilities

Craft the Vision for AI Defensibility and Community: Architect strategies that strengthen eBay’s AI defensibility, ensuring the platform and value proposition remain critical in a world of autonomous agents and emerging commerce interfaces; define a long-term, comprehensive vision for eBay’s Community & Services ecosystem—including My eBay, Charity, Feedback, and new service-oriented products—that build enduring engagement and user trust
Develop and Drive a Cohesive Product Strategy: Craft and champion a data-informed, forward-looking product strategy that blends emotional connection with utility—leveraging community, trust, and services as core differentiators; define success metrics that align with customer delight, platform stickiness, and emerging commerce models
Lead Cross-Functional Execution: Partner with engineering, design, AI/ML, marketing, operations, and trust teams to develop and deliver innovative, global-first community features and AI-integrated services; drive execution across multiple teams and initiatives, ensuring delivery of cohesive and scalable experiences that resonate with buyers and sellers alike
Build a World-Class Team: Grow and mentor a team of passionate product managers focused on trust, community, personalization, and defensibility; encourage and mentor future leaders in product innovation, critical thinking, and high-impact execution
Champion the Voice of the User: Ensure the user voice is deeply embedded throughout the product lifecycle by working closely with design research, analytics, and community engagement teams; leverage qualitative and quantitative insights to continuously iterate on product direction and optimize the community experience
Champion Internal and External Collaboration: Break down silos and drive alignment across product, policy, AI, legal, and customer support teams; influence executive stakeholders and help steer the broader corporate strategy as it relates to trust, loyalty, and AI futureproofing

Skills

Product Management

Product Strategy

Roadmap Planning

Community Engagement

UGC

Content Strategy

Feedback Systems

AI Defensibility

Marketplace Strategy

Strategic Vision

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees