[Remote] Senior Director, Platform Product Management at PagerDuty

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

Bridge API-first platform principles with understanding of application development teams and external developers' problems
Comfortable discussing API structures and business cases for integrations with platform partners
Ability to rapidly learn 3rd-party applications and their platform concepts (e.g., ServiceNow, Atlassian, Salesforce)
Design platform strategies that are valuable, feasible, usable, and viable
Located near hub locations (San Francisco, Atlanta, or Toronto) preferred

Responsibilities

Guide product strategy, prioritization, and roadmap, allocating resources strategically between innovation and sustaining existing products for core services (admin, authentication, security, notification, ingestion, app experience), developer experience (APIs & integrations - docs & tools, strategic integrations), and infrastructure & internal tools (internal admin tools, distribution channel enablement)
Build shared services and components to be used by multiple teams to create leverage and accelerate application feature delivery velocity
Deliver APIs, developer tools, and content to seamlessly onboard PagerDuty apps, professional services teams, and customers onto the platform
Evolve contextual data platform enabling scalable and secure ingestion and correlation of data across sources to be consumed by and contributed to by apps
Expand integration ecosystem through internal development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM, IDPs, and other developer tools
Partner with infrastructure and security teams to meet reliability, scalability, and compliance objectives
Drive project prioritization based on customer value, compliance, developer velocity, cost control, and other business objectives across internal app teams, professional services, customers, and 3rd-party partners
Foster a high-performing product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
Build trusted relationships with customers, partners, media, and industry influencers

Skills

Key technologies and capabilities for this role

Product ManagementPlatform StrategyAPI DesignRoadmap PlanningCustomer EngagementScalabilitySecurityIntegrationAIDevOps

Questions & Answers

Common questions about this position

Is this role remote or does it require being near specific locations?

While the role is posted as remote, candidates located near PagerDuty's hub locations in San Francisco, Atlanta, or Toronto will be given preference.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills and experiences are required for this role?

The ideal candidate bridges API-first platform principles with understanding application development problems, is comfortable discussing API structures and business cases for integrations, and can rapidly learn 3rd-party applications like ServiceNow, Atlassian, and Salesforce to design valuable platform strategies.

What is the company culture like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people to tackle complex problems and build a more equitable world.

What makes a strong candidate for this Senior Director role?

A strong candidate owns platform strategy across development teams, guides product roadmaps for core services, developer experience, and infrastructure tools, builds shared services to accelerate delivery, and works with sophisticated customers on configurability, scalability, and security.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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