[Remote] Senior Director, Platform Product Management at PagerDuty

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience as a product leader, defining and executing platform strategy and roadmaps
Understanding of API-first platform principles and integration strategies
Ability to learn and understand 3rd-party applications and platform concepts (e.g., ServiceNow, Atlassian, Salesforce)
Experience building and scaling shared services and components for multiple teams
Experience with data platforms, data ingestion, and data correlation
Experience driving project prioritization based on various business objectives
Experience building and leading high-performing product management teams
Strong communication and relationship-building skills

Responsibilities

Guide product strategy, prioritization, and roadmap for core services, developer experience, and infrastructure
Build shared services and components to accelerate application feature delivery
Deliver APIs, developer tools, and content for platform onboarding
Evolve the contextual data platform for scalable and secure data ingestion and correlation
Expand the integration ecosystem through internal development and partnerships
Partner with infrastructure and security teams to meet reliability, scalability, and compliance objectives
Drive project prioritization based on customer value, developer velocity, and cost control
Foster a high-performing product management team
Build trusted relationships with customers, partners, and stakeholders

Skills

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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