Product Strategy

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Salary not provided in the description)

Hang is building the future of customer experience for brands. Hang is the next generation brand loyalty & membership platform. By harnessing the power of personalization, gamification, and its integrations ecosystem, Hang provides brands with a radically new type of loyalty experience for their customers. Today, they work with a variety of major brands (such as Ulta Beauty, Budweiser, Flipkart, and more), as well as multiple well-known, up-and-coming restaurant chains (Boba Guys, Roam Artisan Burger, and Williamsburg Pizza, among several others). Hang draws from years of deep expertise in loyalty, game design, and finance with employees from leading companies like Google, Amazon, Apple, Meta, LinkedIn, Coinbase, Square, and Goldman Sachs. Hang raised a $16 million Series A led by Paradigm last summer, with participation from Tiger Global, Howard Schultz, Kevin Durant, Mr. Beast, and the founders of Warby Parker, Allbirds, and Bombas, among others.

This role focuses on developing a framework and playbooks for future client launches, serving as a primary relationship manager and key thought partner to customers, and guiding their efforts to personalize the customer experience.

Requirements

• 5+ years of total work experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles.
• Proven ability to successfully partner with and persuade senior executive stakeholders.
• Experience managing cross-functional projects.

Responsibilities

• Work closely with customers to define their needs and drive compelling business value for them.
• Serve as a thought partner to key customer stakeholders and advise them on the future of loyalty and membership.
• Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang.
• Identify product features and integration opportunities through customer interactions and serve as the “voice of the customer” in all internal roadmap discussions.
• Collaborate with Product, Engineering and Customer Success around the launch of new features to drive customer adoption.

Application Instructions

• (Application instructions not provided in the description)