[Remote] Trust & Safety Agent at WhatNot

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Biotechnology, MarketplaceIndustries

Skills

Key technologies and capabilities for this role

Trust and SafetyRisk ManagementPolicy EnforcementCustomer SupportTransaction ReviewData AnalysisCommunication

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

The role is remote but team members must be within commuting distance of the Phoenix, Arizona hub.

What skills or qualities make someone a strong fit for this Trust & Safety Agent role?

Whatnot seeks low ego individuals with a growth mindset, willingness to take on any task, learn new skills, and a customer service mentality focused on optimal outcomes in a fast-paced environment.

What are the main responsibilities of a Trust & Safety Agent at Whatnot?

Agents review suspicious behavior, conduct in-depth transaction reviews, meet SLAs, identify trends, communicate with customers via email and chat, investigate sensitive cases, and use data for decisions.

What is the company culture like at Whatnot?

Whatnot values innovation, low ego, growth mindset, action-oriented high impact work, collaboration in a remote co-located team, and building a great company together.

What is the salary or compensation for this role?

This information is not specified in the job description.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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