[Remote] Trust & Safety Agent at WhatNot

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Biotechnology, MarketplaceIndustries

Requirements

Candidates should have 1-5 years of experience in Trust & Safety, customer service, fraud operations, user experience, or fulfillment. A positive, customer-first attitude, proactive problem-solving skills, and strong organizational abilities are essential. Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors, fraud operations, e-commerce, and customer-facing systems like Zendesk is preferred. A 4-year degree is a plus, and availability to work weekends and holidays is required. Knowledge of collectibles is also a plus.

Responsibilities

Trust and Risk Agents will review suspicious behavior daily to protect users and prevent financial losses, while working quickly and thoroughly to meet interdepartmental SLAs. They will conduct in-depth transaction reviews, identify trends for mitigation, and communicate with customers regarding trust and risk inquiries. Responsibilities include providing inbound email and chat support, investigating sensitive cases, collaborating with other departments, managing backlogs, monitoring key metrics, and representing the company with integrity.

Skills

Trust and Safety

Risk Management

Policy Enforcement

Customer Support

Transaction Review

Data Analysis

Communication

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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