[Remote] Senior Manager, Professional Services at LaunchDarkly

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

12+ years of experience in Professional Services, Consulting, or related roles

Responsibilities

Lead, coach, and scale a team of consultants and engagement managers, fostering a high-performance culture centered on customer outcomes, technical excellence, and continuous learning
Recruit, mentor, and retain top talent, building clear career paths and a services organization designed for scale
Build a culture of force multiplication, empowering the team and partners across the revenue organization
Oversee delivery of customer-facing engagements, ensuring quality, timeliness, and alignment with customer goals, ensuring successful delivery and adoption of the LaunchDarkly platform
Act as an escalation point for high-profile or strategic customers, maintaining LaunchDarkly’s “Customers on Speed Dial” culture
Ensure consistent delivery methodologies, governance, and program frameworks across all accounts
Design and deliver services programs tailored to Enterprise, Strategic, and Corporate customers, balancing digital-led and high-touch models
Build structured enablement programs for internal teams and customers to accelerate adoption
Execute strategic initiatives that evolve the Professional Services function in lockstep with LaunchDarkly’s growth trajectory
Partner with Sales and Account Executives to grow the size and scope of Professional Services engagements
Mentor AEs on selling services and promote a services-led sales cycle, increasing attach rates and deal velocity
Lead scoping and discovery efforts, producing well-defined Statements of Work and adoption roadmaps
Upskill Solutions Architects on services best practices to extend reach and impact across the field
Define and continuously refine a pre-sales process and services rate card to ensure both customer value and profitable growth
Collaborate with Sales, Customer Success, and Product teams to align Professional Services with broader revenue and adoption strategies
Drive alignment between pre-sales and delivery motions for seamless customer experiences
Partner with Product and Marketing to develop services plays, thought leadership, and scalable offerings
Own Professional Services revenue, utilization, and margin targets, ensuring predictable and profitable business outcomes
Drive net dollar retention (NDR) by aligning services to customer expansion, adoption, and renewal motions
Manage forecasting, pipeline health, and delivery reporting against both short- and long-term objectives
Establish balanced metrics to measure financial performance, attach rates, and customer outcomes

Skills

Key technologies and capabilities for this role

Team LeadershipProfessional ServicesCustomer EngagementConsultingPre-salesProgram DeliveryRecruitingMentoringScalabilityEnterprise AdoptionTechnical ExcellenceCustomer Success

Questions & Answers

Common questions about this position

What is the compensation for the Senior Manager, Professional Services role?

This information is not specified in the job description.

Is this Senior Manager role remote or does it require office presence?

This information is not specified in the job description.

What skills and experience are required for this position?

The role requires leadership in scaling consulting teams, expertise in customer engagement and program delivery, pre-sales experience with sales teams, and skills in designing services programs and Statements of Work.

What is the company culture like for the Professional Services team?

The team fosters a high-performance culture centered on customer outcomes, technical excellence, continuous learning, and 'Customers on Speed Dial,' with emphasis on force multiplication, empowerment, and operational discipline.

What makes a strong candidate for this Senior Manager role?

Strong candidates have experience leading and scaling consulting teams, driving customer success in enterprise software adoption, partnering on pre-sales for services growth, and building scalable services organizations.

LaunchDarkly

Feature management platform for software developers

About LaunchDarkly

LaunchDarkly provides a platform for developers to manage and automate software features. Its main product is a feature management platform that allows developers to control software features, enabling safe code shipping, self-serve experimentation, personalized user experiences, and improved reliability of applications. This platform allows developers to revert feature behaviors without code changes, enhancing productivity. LaunchDarkly operates on a subscription model, charging clients for access to its services. The platform helps clients innovate quickly, automate software releases, reduce delivery costs, and maximize the impact of software features. The goal is to improve software development processes for a diverse range of clients in the DevOps market.

Oakland, CaliforniaHeadquarters

2014Year Founded

$321.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.

Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.

Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.

Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.

Risks

Competition from Harness, acquiring Split.io, threatens LaunchDarkly's market share.

Guardian Edition's complexity may confuse customers and complicate sales.

Expansion into the EU region may increase operational costs and regulatory scrutiny.

Differentiation

LaunchDarkly offers advanced feature flagging and experimentation capabilities for progressive delivery.

The platform supports EU data residency, enhancing compliance for European clients.

LaunchDarkly integrates feature management with CI/CD pipelines for seamless software delivery.

Upsides

LaunchDarkly's Galaxy Product Release enhances personalized user experiences and feature optimization.

The appointment of Claire Vo as CPO is expected to drive platform innovation.

Recognition as a Strong Performer by Forrester boosts LaunchDarkly's market credibility.

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