Sr Customer Success Specialist - Variable Operations (F&I and Sales Management) - EST time zone

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, BiotechnologyIndustries

Requirements

The candidate must reside near a major airport in the Eastern Standard Time zone and possess expertise in CDK products and dealership operations. A strong understanding of automotive industry insights, including F&I and sales management, is essential. The role requires the ability to demonstrate advanced product functionality, compare product reporting to show improvement ratios, and guide customers on best practices. Continuous learning and knowledge growth on the CDK suite of products are also necessary.

Responsibilities

The Sr Customer Success Specialist will be responsible for ensuring client satisfaction and success by understanding customer business needs and driving the value of CDK solutions. This includes maximizing product adoption and utilization, helping customers achieve value, minimizing churn, and identifying additional revenue opportunities in partnership with sales. The specialist will also provide proactive product-specific expertise, lead scaled webinars, resolve advanced-level blockers, and document dealer engagements related to performance improvements.

Skills

Customer Success Management

SaaS

Automotive Industry

Sales Management

Financial Services

Client Relationship Management

Product Adoption

Client Engagement

Churn Reduction

Revenue Generation

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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