[Remote] Senior Process Improvement Professional at Humana

The Senior Process Improvement Professional will analyze internal and external data to recommend and implement organizational changes, technologies, processes, and procedures to enhance safety, increase productivity, revenue, and reduce costs. Responsibilities include demonstrating strategic management, business process leadership, and data analytics skills to define, measure, and deliver value. This role involves optimizing business organization, structure, systems, and processes, aligning them with strategy and objectives. The professional will perform portfolio, program, and/or project management, develop business cases, assign value to changes, and prioritize them. They will work with teams to define business opportunities, design and implement business systems, formulate automation plans, and implement quality controls. Analyzing, interpreting, and displaying financial, health, competitive, and performance measurement data to optimize projects is key. Utilizing Business Process Management (BPM) software, mapping supplier inputs, business process, customer journey, and customer output, and applying change management and communication planning are also part of the role. The professional will represent Medicare Billing, Coordination of Benefits and Reconciliation to leadership and stakeholders.