Customer Success Manager I

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Warehouse Automation, Robotics, Artificial IntelligenceIndustries

Requirements

Candidates should possess a Bachelor's degree in business administration, industrial engineering, or a related field, or equivalent experience, with a Master's degree preferred. A minimum of 3 years of experience in robotics and/or automation engineering, product, and operations development, or equivalent knowledge, is required. Prior consulting experience with multiple business groups is a bonus. The role demands the ability to quickly adapt to change, strong teamwork skills, and proficiency in advanced Excel and PowerPoint, with bonus points for data analysis capabilities like SQL and Python. A valid driver's license is necessary for travel up to 50% of the time.

Responsibilities

The Customer Success Manager will serve as a single-threaded operations owner for a product area, driving system performance through continuous improvement initiatives. They will act as a liaison for strategic customers, leveraging product and service knowledge to find solutions and assess system performance to create improvement plans in partnership with engineering, operations, and technology functions. This role involves hosting effective meetings, developing scalable KPIs and metrics, adapting quickly to change, and leading cross-functional initiatives to solve systemic problems. The manager will become a system expert, enabling success throughout the project lifecycle, driving strategic and financial growth, and fostering a culture of accountability, innovation, and collaboration.

Skills

Customer Success

Relationship Management

Problem-Solving

Communication

Analytical Skills

Adaptability

Organization

Consultative Approach

System Performance Assessment

Process Improvement

Cross-functional Collaboration

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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