Dealer Operations Coach (Baltimore, MD)

Maryland, United States

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$62,500 – $77,974Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Tire DistributionIndustries

Requirements

Candidates should possess a BA/BS degree and at least 1-2 years of experience demonstrating organizational and project management skills. They must meet the requirements of Dealer Tire's Motor Vehicle Record and Company Vehicle Fleet Policies, be proficient with Microsoft Office Suite, and possess excellent interpersonal, communication, and presentation skills. Familiarity with current learning and performance improvement industry standards, approaches, and innovations is also required.

Responsibilities

The Dealer Operations Coach will work with management to implement dealership contact strategies, collaborate on performance analysis and action plans, and build relationships to drive results and resolve customer service issues. They will maintain a consistent contact schedule, track activity in the sales contact system, and communicate challenges to management. Responsibilities also include analyzing dealership gaps, assessing staff knowledge, creating customized coaching solutions, and assisting dealership staff with tools and resources to improve sales. The coach will deliver on-site value-added visits, coordinate efforts with management, deliver presentations, maintain expertise in OEM programs, perform competitive shop reports, and assist in understanding competition for product and pricing strategies.

Skills

Operational Management

Dealership Contact Strategy

Performance Analysis

Action Planning

Relationship Building

Customer Service

Salesforce

Reporting

Training

Coaching

Retail Tire Sales

Dealer Inspire

Digital marketing solutions for car dealerships

About Dealer Inspire

Dealer Inspire offers technology solutions and digital marketing services tailored for car dealerships. Their platform includes tools like Virtual Walkaround for online vehicle exploration and Boss Mode for improved customer communication. By providing a subscription-based model and additional services like SEO and SEM, they help dealerships increase traffic and convert leads into sales. The goal is to enhance the automotive sales process and improve customer service, ultimately boosting profitability for their clients.

None, IllinoisHeadquarters

2013Year Founded

$300KTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

501-1,000Employees

Risks

Departure of key executives like Elizabeth Hern may impact strategic direction.

Complex EV models require innovative marketing strategies Dealer Inspire may not fully address.

Dependency on American Honda Motor partnership could be risky if market conditions change.

Differentiation

Dealer Inspire offers a unique Virtual Walkaround feature for online vehicle exploration.

Their Boss Mode chat feature enhances communication between customers and dealership teams.

The platform's analytics dashboard provides comprehensive insights into ROI, SEM, and SEO.

Upsides

Increased consumer interest in EVs presents a growing market for Dealer Inspire.

The rise of virtual reality can enhance Dealer Inspire's Virtual Walkaround feature.

Subscription-based services align with Dealer Inspire's business model, boosting customer retention.

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