Sr Customer Success Manager - Truck

The Sr Customer Success Manager will assist clients in defining their strategies around CDK solutions, ensuring they understand and effectively utilize the products. They will maintain and build relationships with dealership management, acting as a trusted advisor by demonstrating expertise in CDK products. Responsibilities include assessing dealership risk factors, identifying mitigation strategies, and collaborating with Sales and Marketing to create prospecting opportunities. The role involves preparing client-specific reports and presentations to drive growth, identifying trends to create solutions for gaps, and planning training for dealership staff. Additionally, the manager will identify opportunities to grow the CDK business with clients, implement strategies for retaining at-risk clients, and mentor junior staff on best practices and risk mitigation. Utilizing Totango to document client engagements is also a key responsibility.