Senior Implementations Consultant - Professional Services
FlatfileFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates should have experience implementing enterprise software, particularly in the front office, and experience in leveraging or critically thinking about how to integrate AI into work processes. The ability to travel up to 50% and success driving complex issues through analysis and resolution are also required, along with experience working collaboratively.
The Senior Technical Consultant will configure the Logik application based on leading practices to achieve customer outcomes, acting as the functional and technical expert in customer engagements. This role involves participating in workshops to assess current processes and establish future-state processes, designing and delivering Logik solutions with a technical architecture designed for long-term success, and providing oversight and unit testing of code developed by partner or customer employees. Additionally, the consultant will advise customers on leveraging Logik Application capabilities to improve their business processes and provide feedback to product development.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.