Customer Resource Manager

Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Customer ServiceIndustries

Requirements

Candidates must possess a Bachelor's degree and 3-5 years of experience in automotive sales, marketing, or a related field. Strong interpersonal, planning, time management, and organizational skills are required, along with computer proficiency and a valid driver's license. The ability to travel up to 25% and legally operate a motor vehicle is necessary. The employee must reside within a 50-mile radius of Miami, FL, or be willing to relocate to the assigned territory, which covers dealerships throughout the Southeast Region.

Responsibilities

The Customer Resource Manager will develop and innovate solutions to enhance the customer experience, taking full ownership of customer issues from initial contact to resolution. Responsibilities include utilizing communication and problem-solving skills to optimize workflow, analyzing customer and dealer data to support process improvements, and managing interactions with the Customer Assistance Center and retail field partners. This role involves coordinating empowerment and goodwill initiatives, leading training on available tools, attending dealer and field team meetings, and acting as the Regional Liaison with external agencies, including attending hearings or depositions as needed.

Skills

Customer Experience

Issue Resolution

Communication

Problem-Solving

Process Improvement

Customer Advocacy

Dealership Support

BBB Cases

State Agency Support

Lemon Law Processes

Arbitration Dispute Resolution

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees