Solutions Manager at Numeric

San Francisco, California, United States

Apply Now

$100,000 – $200,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Accounting Software, SaaSIndustries

Requirements

Customer-Centric Approach: A commitment to creating tailored solutions that enhance and simplify the user experience, with at least 3 years of experience in a customer-facing role
Strategic Systematic Thinking: Demonstrated ability to break down complex customer needs and product capabilities into coherent and scalable solutions
Problem-Solving Prowess: Proven expertise in deconstructing challenges and crafting efficient, effective resolutions that benefit both the customer and the product
Adaptability: A history of thriving in dynamic environments, quickly pivoting as needs evolve, and a bias towards action and iterative improvement
Passion for Accounting & Finance: Some accounting and/or finance experience is preferred, but the desire to engross yourself in the subject matter is required; excitement about the future of accounting and how modern software improves customers' lives

Responsibilities

Own an onboarding experience that delights customers: Usher end-to-end onboarding, improve existing processes, assess unique workflows and needs, and help implement best practices on Numeric
Provide product advice: Act as a trusted advisor, offer best practices, templates, and thoughtful advice; usher customers through onboarding and successful activation; ensure timely responses to support requests, train AI support agents, and engage in live conversations as needed
Promote Learning & Collaboration: Create and update customer resources like onboarding guides, videos, webinars, templates, and more
Help define the future of Numeric's products: Organize and share key customer feedback with product and engineering teams to inform product strategy and roadmap
Contribute to a culture of rapid iteration and learning: Get product experiences in front of customers quickly and foster an environment of trust and open dialogue
Scale impact as the company grows: Help customers successfully adopt new functionality to improve their existing workflows

Skills

Key technologies and capabilities for this role

Customer OnboardingWorkflow AssessmentBest PracticesProduct AdvisoryAI SupportResource CreationWebinarsTemplatesCustomer Feedback

Questions & Answers

Common questions about this position

What is the salary range for the Solutions Manager position?

The salary range is $100K - $200K.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need at least 3 years in a customer-facing role, a customer-centric approach, strategic systematic thinking to break down complex needs, problem-solving prowess, and adaptability.

What is the company culture like at Numeric?

Numeric has a smart, creative, and ambitious team, fosters a culture of rapid iteration and learning, and emphasizes trust, open dialogue, and getting product experiences to customers quickly.

What makes a strong candidate for this Solutions Manager role?

Strong candidates care deeply about crafting delightful user experiences, thrive on complex challenges, build systematically and scalably, and have 3+ years in customer-facing roles with skills in strategic thinking and problem-solving.

Numeric

Financial close management solutions for enterprises

About Numeric

Numeric.io provides financial close management solutions designed to streamline the month-end close process for large enterprises. The platform integrates features for closing, reconciling, and analyzing financial data, enhancing collaboration and control over financial processes. It automates complex tasks to ensure financial controls are maintained, helping companies remain audit-ready. Numeric.io operates on a Software-as-a-Service (SaaS) model, where clients subscribe for access to its features, allowing for continuous updates and support. This approach enables Numeric.io to cater to both mid-sized and large corporations with tailored solutions for their financial close needs. The company's goal is to transform how businesses manage their financial close processes, making them faster, more accurate, and efficient.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1-10Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from established firms like BlackLine and FloQast may impact Numeric's market share.

Rapid AI advancements require continuous innovation, potentially straining Numeric's resources.

Data privacy concerns and regulatory scrutiny could pose compliance challenges for Numeric.

Differentiation

Numeric offers a unified platform for financial close management, enhancing efficiency and accuracy.

The company targets large enterprises and IPO-preparing firms, providing tailored financial solutions.

Numeric's SaaS model ensures continuous updates and support, maintaining client satisfaction and loyalty.

Upsides

Numeric raised $28M in Series A funding, boosting its growth and development potential.

Strategic partnership with Riveron enhances Numeric's AI-driven financial management solutions for CFOs.

Growing demand for AI-driven financial solutions supports Numeric's market expansion and innovation.

Land your dream remote job 3x faster with AI

Try Jobo Free