[Remote] Manager, Customer Support at Jobber

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Empowering others
Strong voice for customers
Improving customer experience
Establishing coaching techniques in a high volume customer support environment
Expertise in the product
Ability to thrive in a fast-paced environment
Strong communication skills
Ability to analyze and communicate success metrics and forecasting
Experience with performance management planning
Ability to recruit, onboard, and optimize success training

Responsibilities

Manage an initial team of 6+ individuals
Optimize results through effective performance management planning
Drive both qualitative and quantitative results to ensure high customer satisfaction scores
Collaborate with other leaders and departments at Jobber
Drive and encourage feedback loops to amplify a customer support environment
Utilize strong communication skills to communicate with multiple stakeholders
Strive for execution excellence through the optimization of platforms/tools
Analyze and communicate success metrics and forecasting
Recruit, onboard, and optimize success training to reduce ramp-up time for new hires
Become an ambassador of the company culture

Skills

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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