Solutions Engineer at Sana

New York, New York, United States

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$160,000 – $280,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

Strong technical background with experience in software engineering, systems engineering, or a related field
Proven experience in a client-facing technical role, preferably within the tech industry
Excellent problem-solving skills with the ability to address complex technical issues quickly and effectively
Strong verbal and written communication skills and ability to explain technical concepts to non-technical stakeholders
Experience working collaboratively with cross-functional teams, including product managers, engineers, and sales teams
Self-starter mindset, able to proactively identify issues and opportunities and tackle them without being told to do so

Responsibilities

Provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly and accurately
Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge
Collaborate closely with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams
Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively
Identify and implement process improvements to enhance the efficiency of the sales and deployment processes
Coach and onboard additional solution engineers, scale designed and implemented solutions, and create and iterate on playbooks to make Sana AI solutions succeed at scale

Skills

LLMs

Solutions Engineering

Pre-sales

Implementation

Technical Support

Onboarding

Coaching

Scaling Solutions

Playbooks

Sana

Health benefits for small businesses

About Sana

Sana Benefits provides health insurance solutions specifically designed for small businesses. Their offerings include comprehensive health plans that cover medical, dental, and vision needs, along with additional services like virtual care, maternity support, and lab imaging. These plans aim to be affordable and accessible, helping small businesses offer quality health benefits to attract and retain employees. Unlike traditional health insurance providers, Sana simplifies the management of these benefits, allowing businesses to easily handle tasks like open enrollment and employee changes. The company focuses on customer satisfaction, boasting a high renewal rate, which reflects its commitment to providing valuable services that meet the needs of small businesses.

Austin, TexasHeadquarters

2017Year Founded

$103.9MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

201-500Employees