Solutions Engineer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Collaboration SoftwareIndustries

Requirements

Candidates should possess over 5 years of experience in a customer-facing technical role such as Solutions Engineering or Sales Engineering, demonstrating a proven ability to drive customer success. Exceptional presentation and communication skills are essential for articulating complex technical concepts to diverse audiences. A strong understanding of business processes, enterprise software, and customer challenges, with the ability to link product features to tangible business outcomes, is required. Proficiency in advising customers on technical integrations, including RESTful APIs and common enterprise technologies, is also necessary. Familiarity with various industry knowledge and regulated business processes is beneficial.

Responsibilities

The Solutions Engineer will become a product expert to address customer issues, engage with customers to understand their business needs and challenges, and translate these into compelling solutions. They will establish trusting relationships with key stakeholders in IT, Procurement, Security, Legal, and Compliance. Responsibilities include delivering persuasive product demonstrations, guiding customer onboarding, driving product adoption, and identifying expansion opportunities. The role involves serving as a technical advisor to account teams, overseeing post-sale onboarding, driving select implementations, and ensuring smooth handoffs to other teams. Collaboration with Product, Engineering, and Customer Success is crucial for providing customer feedback and contributing to product improvement. Additionally, the Solutions Engineer will collaborate with cross-functional partners to respond to RFPs and security questionnaires, advise Product Marketing on technical buyer messaging, and contribute to developing new processes and best practices.

Skills

Product Expertise

Customer Relationship Management

Visual Collaboration

Consultative Selling

Product Demonstrations

Onboarding

Adoption Strategies

Business Needs Analysis

Problem Solving

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees