Solution Engineer for API Team

Position Overview

• Location Type: Fully Remote
• Employment Type: Fully Remote
• Salary: (Not provided)

Zerion's API team is seeking a proactive and technically exceptional Solution Engineer to help scale the future of onchain infrastructure. This role is dedicated to supporting developers, improving onboarding processes, and enhancing the experience for teams building on the Zerion API. Key responsibilities include managing Tier 1-2 API support, translating developer feedback into actionable insights, and ensuring developers feel unblocked and empowered.

Requirements

• Solid Engineering Fundamentals: A minimum of 3+ years of development experience.
• Web3 Understanding: A strong grasp of Web3 concepts, including wallets, NFTs, and DeFi.
• Golang Proficiency: Hands-on experience with Golang is required.
• API Knowledge: Deep understanding of API architecture, REST conventions, tokens/auth flows, and error handling.
• Debugging Skills: Proven experience in debugging and resolving complex issues within production systems.
• Developer Platform Experience: Prior experience with developer platforms or supporting external development teams.

Responsibilities

• Technical Support: Serve as the primary technical point of contact for teams integrating Zerion APIs.
• Issue Resolution: Diagnose edge cases, debug and fix issues, and unblock partners effectively.
• Code Contribution: Write well-structured and efficient code, contributing to the development of new services and features.
• Collaboration: Work closely with engineers to efficiently triage and resolve problems.
• Documentation & Onboarding: Maintain and enhance technical documentation, SDKs, and developer onboarding flows.
• Product Shaping: Implement customer-driven features in collaboration with the product manager.
• Monitoring: Monitor developer success metrics and work to reduce time-to-value.

Bonus Points

• Experience with Python.
• Experience utilizing blockchain data analytics tools such as Dune or Nansen.
• Experience building or supporting systems across multiple blockchain chains (e.g., EVM, L2s, Solana).

Interview Process

• Initial Call: (30 minutes)
• Hiring Manager Interview: (45 minutes) - Focus on professional background, motivation, and Web3-specific knowledge (DeFi, NFTs, wallets, smart contracts).
• Technical Session: (60 minutes) - Assessment of programming skills and problem-solving abilities, potentially through discussion of past technical projects.
• Team Interview: (60 minutes)
• Founders Call: (60 minutes)
• Reference Check: (Not specified)

About You

• You are an engineer who brings genuine passion and energy to your work.
• You excel at helping others achieve success.
• You are a quick learner, adaptable to change.
• You are proactive, self-directed, and comfortable working independently.
• You efficiently manage tasks across support, documentation, and project work.
• You are excited to work in a fast-paced, remote-first, asynchronous team environment.