Solutions Engineer at Front

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ServiceIndustries

Requirements

3-5 years of solutions engineering or architecture preferably at a SaaS company with complex workflow automation products or customer support platforms
Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity
Strong understanding of software design principles and architecture patterns
Experience developing and implementing custom solutions between multiple platforms with available API endpoints
Proven ability to work independently and as part of a team, collaborating with sales and support teams, preferably in an enterprise SaaS capacity
Experience speaking to C-level, IT and security with acumen
Excellent communication skills - written and verbal
Bonus: A working knowledge of relevant technologies

Responsibilities

Partner with Account Executives to engage with top prospects and ensure they maximize the value they’re receiving from Front, aiming to close new business deals
Work with customers to understand and validate technical requirements
Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs
Act as the technical project manager for pilot projects, ensuring they meet client expectations
Collaborate with product teams to influence the development of new features based on customer feedback
Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them

Skills

API Integration

Product Demos

Pre-Sales

ROI Analysis

Pilot Management

SaaS Platforms

Technical Consulting

Customer Workflows

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees