Solutions Engineer at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Collaboration SoftwareIndustries

Requirements

Fluent in English (both written and verbal)
Excellent written and verbal communication skills
Excellent presentation and demonstration skills
Ability to provide technical leadership to the account team
Mitel Experience is preferred, but not required
Ability to teach other members of the team and act as a mentor as required
Action-oriented individual with a strong initiative
Willingness to take ownership of accounts and account-related actions
Ability to coordinate across various groups and functional teams
Ability to complete job responsibilities with minimal supervision
Demonstrate ability to implement, drive, and track projects
Ability to apply solutions, technology, and products to a business opportunity
RingCentral product experience or relevant experience in key competitor offerings in technology area of emphasis are preferred
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
Competitive knowledge including solution, technology, and product offerings
Understanding and conversant about company, solutions, and product strengths, weaknesses, opportunities, and threats

Responsibilities

Provide pre-sales technical and sales support for accounts in the assigned segment
Develop and maintain expert understanding of all RingCentral applications and products
Assist SE team with hardware and software lab testing
Assist with answering technical questions for SMB sales teams
Perform Proof of Concept (POC) onboarding support for SMB opportunities
Responsible for continued education on the platform and underlying technologies
Present ongoing product training for small business sales teams
Transfer industry, technical, and product knowledge to internal and external teams
Keep up-to-date on relevant competitive solutions, products, and services
Develop advanced system configurations and implementations in response to customer needs and requirements
Manage all customer feature requests, including documentation of customer requirements, prioritization, and driving development with the product team

Skills

Key technologies and capabilities for this role

MitelCloud CommunicationsProof of ConceptLab TestingSystem ConfigurationProduct TrainingTechnical DemonstrationsPre-sales SupportTechnical Leadership

Questions & Answers

Common questions about this position

What is the salary for the Solutions Engineer position?

This information is not specified in the job description.

Is this Solutions Engineer role remote or office-based?

This information is not specified in the job description.

What skills are required for the Solutions Engineer role?

Required skills include fluent English (written and verbal), excellent communication and presentation skills, technical leadership, and knowledge in areas like Voice, Video, Mobile Communications, or Fixed Mobile Convergence. Preferred experience includes Mitel, RingCentral products, or key competitors.

What is the company culture like at RingCentral?

This information is not specified in the job description.

What makes a strong candidate for the Solutions Engineer position?

Strong candidates are action-oriented with strong initiative, willingness to take ownership, ability to work with minimal supervision, coordinate across teams, and demonstrate technical expertise in communications technologies.