Solutions Engineer at RingCentral

Manila, Metro Manila, Philippines

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Collaboration SoftwareIndustries

Fluent in English (both written and verbal)
Excellent written and verbal communication skills
Excellent presentation and demonstration skills
Ability to provide technical leadership to the account team
Mitel Experience is preferred, but not required
Ability to teach other members of the team and act as a mentor as required
Action-oriented individual with a strong initiative
Willingness to take ownership of accounts and account-related actions
Ability to coordinate across various groups and functional teams
Ability to complete job responsibilities with minimal supervision
Demonstrate ability to implement, drive, and track projects
Ability to apply solutions, technology, and products to a business opportunity
RingCentral product experience or relevant experience in key competitor offerings in technology area of emphasis are preferred
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
Competitive knowledge including solution, technology, and product offerings
Understanding and conversant about company, solutions, and product strengths, weaknesses, opportunities, and threats

Provide pre-sales technical and sales support for accounts in the assigned segment
Develop and maintain expert understanding of all RingCentral applications and products
Assist SE team with hardware and software lab testing
Assist with answering technical questions for SMB sales teams
Perform Proof of Concept (POC) onboarding support for SMB opportunities
Responsible for continued education on the platform and underlying technologies
Present ongoing product training for small business sales teams
Transfer industry, technical, and product knowledge to internal and external teams
Keep up-to-date on relevant competitive solutions, products, and services
Develop advanced system configurations and implementations in response to customer needs and requirements
Manage all customer feature requests, including documentation of customer requirements, prioritization, and driving development with the product team