Enterprise Solutions Engineer

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, AI & Machine Learning, SaaS, Contact Center TechnologyIndustries

Requirements

Candidates should have 4+ years of experience in customer-facing roles, with 1-3 years in a technical pre-sales capacity supporting large enterprise sales cycles. Deep hands-on expertise with Conversational AI and CCaaS platforms is required, along with experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments. A strong work ethic, enthusiasm, a desire for meticulous preparation, natural problem-solving skills, resourcefulness, a passion for new technology, and the ability to simplify complexity are also valued.

Responsibilities

The Enterprise Solutions Engineer will partner with Account Executives to showcase Cresta's platform, providing technical insights and solutioning by understanding customer requirements. Responsibilities include conducting product demos, managing technical validation activities like proof-of-concept exercises and pilots, developing business cases, and acting as a liaison between sales, customers, and technical teams. They will also qualify sales opportunities, lead discovery calls, translate use cases into technical solutions, run ROI workshops, and provide feedback to product management.

Skills

Technical Sales

Product Demos

Proof-of-Concept

Pilots

Business Case Development

Customer Requirements Analysis

Stakeholder Management

Liaison

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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