Solutions Consultant

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Work ManagementIndustries

Requirements

Candidates should have a minimum of 4-5 years of relevant work experience or an equivalent combination of relevant work experience and education. They must be willing to travel periodically up to 40% based on customer and business needs. Strong communication skills, including written, verbal, and presentation abilities, are essential, as is the capacity to explain technical subjects to non-technical audiences. The ideal candidate is highly motivated, a self-starter, excellent at follow-up, and a team player capable of delivering within defined timelines to foster a collaborative environment and superior team performance. They must also be able to build trusted relationships with customers and proactively communicate engagement details, potential risks, or blockers.

Responsibilities

The Solutions Consultant will drive quality, efficiency, and customer satisfaction by assisting customers with designing, building, and implementing Smartsheet solutions to meet their business objectives in post-sales engagements. This involves leading multiple concurrent engagements, understanding client processes and requirements through discovery sessions, and building Smartsheet solutions via prototyping, iterative sprints, and demonstrations. The role includes managing project timelines, deliverables, scope, budget, and client relations, while also serving as an advisor on Smartsheet best practices and capabilities. Collaboration with other consulting team members, product and services expansion identification, providing post-engagement feedback, and maintaining target billable utilization are also key responsibilities.

Skills

Smartsheet platform

Business requirements analysis

Solution design

Implementation

Client engagement

Process improvement

Technology solutions

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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