Solutions Architect

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Customer Relationship Management (CRM), Contact CenterIndustries

Requirements

Candidates must possess deep domain expertise in Customer Experience (CX) and related ecosystems, including Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, and Integrations. Experience with Telephony and Contact Center Infrastructure (e.g., AWS Connect, Genesys, Five9), integration options, APIs, iPaaS, UI Integrations, and AWS is essential. Extensive experience in large-scale enterprise software implementations and solutions architecture is required, along with strong organizational skills to manage complex processes and build external relationships. The role also requires a consultative and strategic approach to problem-solving and willingness to travel or participate in frequent video calls across different time zones.

Responsibilities

The Solutions Architect will leverage domain expertise to serve as the authoritative source on Cresta's platform integrations and their technical benefits. They will own the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels and internal teams. Responsibilities include pre-sales problem-solving with customers to determine the best solution architecture and integration approach, and post-sales support for the technical implementation team. The role also involves close collaboration with Sales, Product, Marketing, and Engineering to meet customer needs.

Skills

Customer Experience (CX)

Call Center infrastructure

Chat platforms

AWS services

Workforce Management

Automation

ChatBots

CRM

Integrations

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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