Senior Sales Engineer
GliaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience, Communication Platforms, Customer EngagementIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full Time
- Salary: Not specified
Job Summary: At 8x8, Senior Sales Engineers are instrumental in driving technical sales, acting as trusted advisors to prospects, customers, and partners. This role requires strong team synergy within the region and is not solely about individual success. Collaboration with Account Executives, Customer Success, Solutions Architects, and Channel Partners is essential. As part of the regional team, you will be key in aligning technology with customer needs, ensuring that every engagement is cohesive, strategic, and customer-focused.
Key Responsibilities
- Function as an integrated member of the regional sales team, ensuring strong collaboration across Sales, Customer Success, and Solutions Consulting to drive customer success.
- Partner with Account Executives to co-own sales cycles, providing technical expertise, competitive differentiation, and solution positioning.
- Conduct impactful technical presentations and live demonstrations, articulating 8x8’s CX solutions compellingly and strategically.
- Lead customer discovery sessions to thoroughly understand business challenges and develop solutions that align with their goals.
- Assist in RFP responses, solution proposals, and technical architectures, ensuring consistency and alignment across all regional engagements.
- Act as a technical consultant, guiding customers and internal teams on CX transformation and best practices.
- Share insights and collaborate with regional peers, helping strengthen the team’s collective technical expertise and customer approach.
- Work closely with Customer Success, Product, and Engineering teams to provide structured feedback, helping drive product innovation and improvements.
- Address technical objections
Requirements
- Deep experience in the Customer Experience (CX) industry, including CCaaS, CPaaS, or customer engagement platforms.
- Strong team synergy within the region.
- AI-proficient and open to innovation.
- Skilled in leveraging AI for efficiency and growth.
Company Information
- Company: 8x8, Inc. (NASDAQ: EGHT)
- Website: www.8x8.com
- Social Media: LinkedIn, Twitter, Facebook, Instagram
Skills
Customer Experience (CX)
CCaaS
CPaaS
Customer engagement platforms
Technical presentation
Solution architecture
Customer discovery
RFP response
Technical consulting
Product feedback
8x8
Cloud communications and collaboration platform
About 8x8
8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.
Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees