Senior Sales Engineer
Authentic8Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience, Communication Platforms, Customer EngagementIndustries
Requirements
Candidates should possess a Bachelor’s degree in a relevant technical field, along with a minimum of 7 years of experience in sales engineering, specifically within the Customer Experience (CX) industry, including experience with CCaaS, CPaaS, or customer engagement platforms. Strong collaboration skills and the ability to work effectively within a regional sales team are essential, as is a deep understanding of customer needs and business challenges.
Responsibilities
As a Senior Sales Engineer, you will function as an integrated member of the regional sales team, collaborating with Account Executives to co-own sales cycles and provide technical expertise. You will conduct impactful technical presentations and live demonstrations, partner with customers on discovery sessions, assist in RFP responses and solution proposals, and act as a technical consultant, guiding customers and internal teams on CX transformation. Furthermore, you will share insights with regional peers, work closely with Customer Success, Product, and Engineering teams, and address technical objections.
Skills
Customer Experience (CX)
CCaaS
CPaaS
Customer engagement platforms
Technical presentation
Solution architecture
Customer discovery
RFP response
Technical consulting
Product feedback
8x8
Cloud communications and collaboration platform
About 8x8
8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.
Key Metrics
Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees