WillowTree

Principal, Business Development - Digital CX

Boston, Massachusetts, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Consulting, Customer Experience, TelecommunicationsIndustries

Position Overview

  • Location Type: Remote OR Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA
  • Employment Type: Full-time
  • Salary: Not specified
  • Company: TELUS Digital (acquired WillowTree) - a digital product consultancy and the digital division of TELUS.

TELUS Digital designs and delivers transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. The company offers end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

Responsibilities

  • Identify target accounts to optimize services and communicate TELUS Digital’s and WillowTree’s capabilities to clients.
  • Competently articulate product features to successfully implement technology solutions.
  • Collaborate with teams across WillowTree and TELUS Digital to craft executive-level proposals, pitches, and SOWs for prospective and existing clients.
  • Cultivate and extend existing C-level relationships with current clients.
  • Team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles.
  • Advise WillowTree’s internal teams on industry and vendor trends to remain well-positioned to assist our clients.
  • Maintain deep relationships across a variety of contact center technology partners to ensure the client’s best interests are in view.
  • Stay abreast of industry trends and advancements in generative AI, conversational AI, CCaaS.

Requirements

  • (Details not provided in the job description)

Application Instructions

  • (Details not provided in the job description)

Company Information

TELUS Digital is part of TELUS, one of Canada’s largest telecommunications providers. The company operates globally across North America, South America, Central America, Europe, and APAC.

Skills

Customer Experience
Account Management
Client Relationship
Technology Solutions
Proposal Development
Industry Trends
Generative AI
Conversational AI
CCaa

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters
2007Year Founded
ACQUISITIONCompany Stage
Consulting, Consumer Software, DesignIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Parental Leave
Employee Assistance Program (EAP)
Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.
Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.
Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.
The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.
WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.
Expansion in IoT market offers opportunities for connected device solutions.
Rising focus on UX design enhances customer satisfaction and retention.

Land your dream remote job 3x faster with AI