[Remote] Solutions Architect (Amazon Connect) at WillowTree

Boston, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Financial Services, Cloud ComputingIndustries

Skills

Key technologies and capabilities for this role

Amazon ConnectCloud Contact Center SolutionsSolution ArchitectureCustomer EngagementCloud Engineering

Questions & Answers

Common questions about this position

What is the work location and hybrid policy for this role?

The role is hybrid, requiring in-office presence Tuesdays, Wednesdays, and Thursdays in Boston, MA, Charlottesville, VA, or Durham, NC, and is also open to candidates based remotely in the US.

What is the salary for this Solutions Architect position?

This information is not specified in the job description.

What key skills are required for the Amazon Connect Solutions Architect role?

The role requires deep technical expertise in designing cloud contact center solutions using Amazon Connect and Local Measure's Engage platform, along with strong customer engagement skills, technical leadership in pre-sales, and ability to create detailed solution architectures and documentation.

What is the company culture like at WillowTree and TELUS Digital?

The company emphasizes a people-first culture, deep collaboration, agile thinking, and innovation to deliver transformative customer experiences, supported by a global team across multiple continents.

What makes a strong candidate for this Solutions Architect position?

Strong candidates can maintain hybrid in-office presence in specified locations or be based remotely in the US, and possess expertise in Amazon Connect, Local Measure's Engage platform, pre-sales technical leadership, and solution architecture design.

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.

Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.

Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.

The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.

WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.

Expansion in IoT market offers opportunities for connected device solutions.

Rising focus on UX design enhances customer satisfaction and retention.

Land your dream remote job 3x faster with AI

Try Jobo Free