WillowTree

Solutions Architect (Amazon Connect)

Boston, Massachusetts, United States

WillowTree Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Financial Services, Cloud ComputingIndustries

Requirements

Candidates should possess at least 5 years of experience in technical pre-sales, with a focus on designing and architecting cloud contact center solutions. They must have deep technical expertise in Amazon Connect and Local Measure's Engage platform, along with the ability to create detailed solution architectures and technical documentation for complex customer environments.

Responsibilities

The Amazon Connect Solutions Architect will lead technical pre-sales engagements, including demonstrations and proofs of concept, design comprehensive contact center architectures leveraging Amazon Connect and Local Measure's Engage platform, collaborate with sales and delivery teams to scope and propose solutions, and provide technical guidance to both internal teams and customers while staying current with industry trends and working with teams across TELUS Digital to incorporate leading technologies into client solutions.

Skills

Amazon Connect
Cloud Contact Center Solutions
Solution Architecture
Customer Engagement
Cloud Engineering

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Key Metrics

Charlottesville, VirginiaHeadquarters
2007Year Founded
ACQUISITIONCompany Stage
Consulting, Consumer Software, DesignIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Parental Leave
Employee Assistance Program (EAP)
Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.
Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.
Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.
The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.
WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.
Expansion in IoT market offers opportunities for connected device solutions.
Rising focus on UX design enhances customer satisfaction and retention.

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