Social Media & Community Manager (Hybrid) at Homebase

San Francisco, California, United States

Homebase Logo
$104,000 – $122,500Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries

Requirements

  • 5-7 years managing organic social media and community for B2B SaaS or technology companies, with proven ability to grow engaged communities (Slack, Discord, etc.) and drive measurable business impact. Portfolio showcasing creative campaigns and ability to adapt voice across platforms
  • Demonstrated success building or managing customer advocacy, community, or ambassador programs. Track record of turning customers into advocates and creating user-generated content at scale
  • Proficiency with social listening and analytics tools (Hootsuite, Talkwalker) and ability to translate data into actionable insights. Experience measuring and optimizing for both engagement metrics and business outcomes
  • Expected to continuously experiment with AI tools to improve workflows and scale impact. Test new applications like ChatGPT, Claude, and Midjourney for content creation, automation, and insights. Balances automation with human connection
  • Proven ability to work cross-functionally, influence without authority. Strong communication skills with demonstrated success managing up, down, and across organizations

Responsibilities

  • Own and elevate organic social strategy and execution across Instagram, TikTok, Facebook, LinkedIn, Twitter/X, and emerging platforms. Create compelling daily content that sparks conversations, drives engagement, and builds a vibrant community of small business owners
  • Transform followers into an active, supportive community. Respond to customers, moderate discussions, and create interactive experiences that make social channels the go-to destination for small business insights, peer support, and success stories
  • Build and launch a customer advocacy program from scratch. Identify power users and create exclusive experiences that turn satisfied customers into vocal brand champions who drive social proof and referrals
  • Partner with Creative, Product Marketing, Content, Growth, and Customer Success teams to amplify impact across all marketing initiatives

Skills

Instagram
TikTok
Facebook
LinkedIn
Twitter
Social Media Strategy
Community Building
Content Creation
Customer Engagement
Customer Advocacy

Homebase

Workforce management software for hourly employees

About Homebase

Homebase provides a digital platform that helps businesses with hourly workers manage their operations more effectively. The platform includes tools for time tracking, employee scheduling, payroll processing, and messaging. Businesses can use any device to track employee hours, breaks, and overtime, which simplifies payroll preparation by reducing paperwork. Managers can create and adjust schedules online, sharing them instantly with their teams. The payroll service automatically calculates paychecks, processes direct deposits, and files payroll taxes, making payroll management easier for small businesses. Additionally, the built-in messaging feature allows for effective communication between managers and employees, even when they are not in the same location. Homebase primarily serves small businesses and generates revenue by charging for its software and services. The goal of Homebase is to streamline workforce management for businesses that rely on hourly workers.

San Francisco, CaliforniaHeadquarters
2014Year Founded
$183.8MTotal Funding
SERIES_DCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Stock options
Comprehensive insurance plans
401(k) with 4% company match
Remote, hybrid, and in-office work options
Top-of-the-line equipment and home office
Annual holidays and accrued PTO
Fun company activities

Risks

Increased competition from companies like Deputy could erode Homebase's market share.
Rapid Canadian expansion may strain resources and lead to operational challenges.
Dependency on third-party platforms like Lightspeed poses risks if partnerships change.

Differentiation

Homebase targets hourly workers, a segment often overlooked by HR tech companies.
The platform offers a comprehensive suite of tools for small business workforce management.
Homebase integrates payroll, scheduling, and communication in a single, user-friendly application.

Upsides

Homebase secured $60M in Series D funding, indicating strong investor confidence.
The company is expanding into Canada, doubling its workforce and opening a new office.
Integration with Lightspeed enhances Homebase's capabilities in workforce management.

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