Director, Social & Community

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, BiotechnologyIndustries

Requirements

Candidates must have over 15 years of experience in communications or brand roles, with at least 10 years leading social and community strategy at digital-first companies or in high-growth environments. Deep expertise in platform best practices (Instagram, TikTok, YouTube, Reddit, X, LinkedIn, etc.) and social listening/analytics tools is required. A proven track record of creating culturally relevant content and campaigns that grow engaged communities, strong storytelling instincts, and the ability to combine strategic vision with hands-on execution are essential. A collaborative, influential, and data-driven approach is also necessary.

Responsibilities

The Director, Social & Community will own and execute Affirm’s social media strategy, ensuring cultural relevance and business impact. This includes developing a proactive content program to amplify narratives, spotlight earned media, and engage the community with humanity and creativity. Responsibilities also involve fostering dialogue, responding in real-time, maintaining a timely and culturally relevant voice, pushing creative boundaries by identifying trends and testing new formats, and integrating social-first thinking across Communications, Brand, and Partner Marketing. Continuous optimization through insights to refine content, grow reach and engagement, and deepen audience connections is also a key part of the role.

Skills

Social Media Strategy

Community Management

Content Creation

Brand Communications

Digital Marketing

Social Listening

Analytics

Trend Identification

Campaign Management

Audience Engagement

Platform Best Practices (Instagram, TikTok, YouTube, Reddit, X, LinkedIn)

Affirm

Provides buy now, pay later financing solutions

About Affirm

Affirm offers point-of-sale financing solutions as an alternative to traditional credit cards. It allows consumers to make purchases and pay over time through installment plans, often without hidden fees or deferred interest. Affirm partners with merchants to integrate its payment solutions into online and in-store shopping experiences, using user-friendly plugins and APIs. The company generates revenue from interest and fees on loans to consumers, as well as fees from merchants for offering its financing options. Affirm also provides a merchant dashboard for transaction processing and promotional tools to help businesses market these financing options effectively. The goal of Affirm is to empower consumers with flexible payment options while providing value to merchants in the e-commerce and retail markets.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$1,113.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.

Risks

Increased CFPB regulation could raise compliance costs for Affirm.

Affirm faces competition from new entrants in the BNPL market.

Reliance on partners like Adyen and Apple poses potential revenue risks.

Differentiation

Affirm offers transparent installment loans with no hidden fees or surprises.

Affirm partners with over 2,000 merchants, including major retail brands.

Affirm's user-friendly APIs enable seamless integration with online and in-store platforms.

Upsides

Affirm's partnership with Adyen expands its reach in North America.

Affirm's $4 billion partnership with Sixth Street boosts financial stability.

Affirm's BNPL services gain traction among high-income consumers.

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