[Remote] Manager, Community Engagement & Integrity at Welocalize

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

None specified

Responsibilities

Define and implement a 12–24-month global community engagement strategy aligned with company growth goals
Develop and own the enterprise framework for freelancer tiering, engagement lifecycle, and risk monitoring
Launch and manage structured community engagement programs, including advisory boards, recognition programs, spotlight features, and opt-in networking forums
Ensure adoption of standards across Language Operations, Partner Ops, and Sales
Chair a cross-functional governance council (Ops, Legal, Compliance, Marketing, Product, WeloData) to align on community engagement, integrity, and risk response
Establish minimum global standards for freelancer integrity, ecosystem health monitoring, and escalation protocols
Report quarterly to ELT on ecosystem health metrics, risks, and opportunities
Own and execute a community communication cadence aligned to key lifecycle stages: onboarding, active engagement, re-engagement
Collaborate with Marketing to deliver consistent messaging across newsletters, social platforms and internal forums
Develop community-focused content that reinforces Welocalize’s value proposition, celebrates partnership, and promotes innovation in language services
Lead the annual Partner Satisfaction Survey (PSAT), along with interim pulse surveys and feedback loops; translate qualitative and quantitative insights into strategic recommendations
Ensure feedback channels are inclusive, representative, and embedded into continuous improvement cycles
Enable Future-Ready Talent Framework: support segmentation and tiering models to align engagement with freelancer types, including those in AI-integrated workflows
Partner with Partner Engagement and Delivery teams to tailor recognition, enablement, and relationship management strategies based on community tiering
Support change management around resourcing shifts toward specific sourcing strategies
Lead collaboration with Sales, Solutions, and Marketing to position Welocalize’s partner community as a commercial differentiator
Drive DEI and innovation initiatives by embedding the voice of the community into corporate strategy

Skills

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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