Ability to communicate, present, and influence decision-makers at all levels of an organization
Effective presentation and negotiation skills
Ability to build and maintain customer relationships
Experience in sales forecasting and pipeline management
Vibrant and upbeat attitude, inclined to perform and get things done
Natural relationship builder with trustworthiness, performs consistently well, and strong work discipline
Salesforce CRM experience is a plus
Amenable to working night shifts
Responsibilities
Maintain and increase existing customer revenue stream within the Small to Medium-sized business space through upselling and cross-selling activities and, generating referrals
Manage account portfolio through successful execution of Customer Touchpoint Strategy to improve customer lifespan
Ensure timely and successful delivery of solutions according to customer needs and objectives
Collaborate closely between the customer and internal teams
Monitor account usage and drive customer’s product and feature adoption
Update customer profile to map out business updates, changes, and account growth throughout the course of the customer’s RingCentral journey