Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Public Relations, CommunicationsIndustries
Requirements
Candidates should possess at least one year of experience in a customer-facing role, such as customer success or support, and demonstrate a strong ability to manage a high volume of customer cases. Familiarity with CRM tools like Salesforce is preferred, as well as a proactive approach to identifying and mitigating customer risk.
Responsibilities
As a Pooled Customer Success Manager, you will lead critical activities including onboarding, escalations, training resource delivery, risk mitigation, and renewals for a shared customer book of business, handle customer cases assigned via a round-robin system, proactively share relevant resources and insights to help customers maximize value and engagement, leverage tools like Salesforce to manage and prioritize tasks, partner with cross-functional teams to align on customer goals, share feedback and contribute to refining processes, and maintain accurate renewal and opportunity data in team dashboards to support retention and upsell opportunities.
Skills
Customer Success
Customer Support
Onboarding
Escalation Management
Training
Risk Mitigation
Renewals
Salesforce
Cross-functional Collaboration
Communication
Muck Rack
PR management software for media relations
About Muck Rack
Muck Rack provides a platform that connects public relations (PR) professionals with journalists. Its main product is a Public Relations Management (PRM) software that allows users to identify suitable journalists for their stories, track media coverage, and assess the effectiveness of their PR campaigns. The software features a user-friendly interface and a comprehensive database of journalists, which simplifies the process of media outreach for PR agencies, corporate communication teams, and educational institutions. Muck Rack differentiates itself from competitors by offering a subscription-based model that includes not only the PRM tools but also educational resources through Muck Rack Academy, where users can take courses and earn certifications. The goal of Muck Rack is to enhance the efficiency and effectiveness of media relations for its clients, helping them to demonstrate the value of their PR efforts.
Key Metrics
Miami, FloridaHeadquarters
2009Year Founded
$175.1MTotal Funding
SERIES_ACompany Stage
Consulting, Enterprise Software, EducationIndustries
201-500Employees