Services Delivery Manager - EMEA

Employment Type: Full-Time Location Type: Remote Salary: Not specified

Position Overview

Join the Snowflake team as a Services Delivery Manager within EMEA. In this role, you will be engaged at the account level, providing visibility, service reviews, and reporting throughout all phases of the implementation lifecycle. You will collaborate with senior stakeholders to identify opportunities for improving our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well-designed and scalable to meet their business needs. Success will be measured by your ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities, and quickly become the client’s trusted advisor.

Responsibilities

• Own, manage, and communicate the operational relationship with assigned clients.
• Manage key client projects by effectively communicating status, issues, risks, goals, and objectives to project team members, management, and stakeholders.
• Lead internal and client meetings with thorough documentation and rigorous follow-up.
• Manage client and project documentation, communications, meetings, and required follow-ups.
• Track metrics related to infrastructure performance and service requests.
• Continually seek to improve service delivery.
• Prepare and present service reports to clients.
• Create, implement, and track relationship roadmaps.
• Help create and execute the overall vision for service delivery and client satisfaction.
• Determine areas for process improvements within both the client and Snowflake.
• Work with key stakeholders to implement and document improvements.

Requirements

• 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects.
• Direct experience in the Data Warehousing, Business Intelligence, and/or Cloud field.
• Proven ability to communicate and translate effectively across multiple groups, from design and engineering to marketing, advertising, and business development.
• Strong organizational skills, with the ability to work independently and manage multiple projects simultaneously.
• Fluent in English and German.
• Must reside in Germany.

Bonus Points

• Experience in a client support and advisory technical role (e.g., Solution Architect, System Administrator, Technical Account Manager, or equivalent).

Why Join Our Professional Services Team at Snowflake

• Unique opportunity to work on a truly disruptive software product.
• Gain unique, hands-on experience with bleeding-edge data warehouse technology.
• Develop, lead, and execute an industry-changing initiative.
• Learn from the best! Join a dedicated, experienced team of professionals.

Snowflake is growing rapidly, and we are scaling our team to support and accelerate this growth. We seek individuals who share our values, challenge ordinary thinking, and drive innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com