Service Delivery Manager

California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, ConsultingIndustries

Requirements

Candidates must possess a Bachelor's degree (B.S/B.A.) and at least 8 years of related experience or an equivalent combination of education and experience. They should have experience interacting with subordinate supervisors, customers, and functional peer group managers, and a proven ability to lead cooperative efforts among project team members. A successful track record in delivering complex IT projects, implementing improvements in the project lifecycle, identifying and mitigating project risks, and a passion for the IT industry and leveraging technology for business outcomes are also required.

Responsibilities

The Service Delivery Manager will establish and manage client and employee expectations, providing leadership to diverse operations teams. Responsibilities include interviewing, hiring, managing personnel, ensuring work quality, and maintaining regular client communication. The role involves managing and evolving existing services, assisting with sales growth strategies, and developing personnel on-boarding and training programs. They will also drive meetings on delivery performance and service improvements, manage capacity planning, support business development with services content, define product roadmaps, work with recruiting to build hiring pipelines, develop retention programs, manage large IT projects to meet time, cost, and quality requirements, and take ownership of complex issue resolution and risk management.

Skills

Client Relationship Management

Team Leadership

Multitasking

Prioritization

Communication

Personnel Management

Service Delivery Metrics

Onboarding

Training

Service Improvement

Capacity Planning

Business Development Support

Statement of Work (SOW) development

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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