Customer Success Architect

Position Overview

• Location Type: Remote (with up to 50% travel eventually)
• Job Type: Full-time
• Salary: $110,000 - $145,000 annually

The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for ensuring that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.

Responsibilities

• Sigma champion and product expert – customers will look to you for advice and expertise.
• Advisor to our customers on technical best practices, including:
  • Sigma best practices and patterns
  • Performance and tuning
  • Security including SSO, team organization, and row-level security
  • Embedded and API access
  • Related data products like CDW, ETL, and catalog tools
• Capture product feedback from customers and engage with the product team to improve our product roadmap.
• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals.
• Cultivate customer references for the marketing team.

Requirements

• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting).
• Customer relationship skills.
• Experience implementing production business intelligence solutions.
• Embedded experience.
• Experience with database concepts.
• Data warehouse experience – cloud data warehouse preferred (Snowflake, Redshift, BigQuery).
• Bachelor’s degree in computer science or related field or equivalent technical experience.
• Ability to work remotely full-time with up to 50% travel (eventually).

Qualifications We Want (also, skills you’ll learn!)

• Experience at a SaaS company or with cloud architectures.
• Experience with data analytics business use cases.
• Startup experience.

Compensation & Benefits

• Base Salary: $110,000 - $145,000 annually
• Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.
• Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing.
• This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

Company Information

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required. Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics.