Senior Vice President, AI & Tech Operations at Zeno Group

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, Public RelationsIndustries

Requirements

13+ years in technology or operations roles, with at least 2 years leading AI, automation, or digital transformation initiatives
Experience driving organizational change in fast-paced environments
Expertise in generative AI and workflow analysis
Dynamic leader who can work across disparate teams to concept AI innovations
Entrepreneurial and proactive mindset with excellent problem-solving skills
Ability to translate possibilities into measurable outcomes
Capability to foster a culture of AI adoption across the organization

Responsibilities

Act as the primary liaison between Zeno and sister companies for AI-related initiatives, ensuring seamless communication of AI strategies
Partner with the Head of AI and Innovation to identify and execute high-visibility AI projects that demonstrate impact across the organization
Regularly communicate updates, progress, and insights from sister company activities to internal teams, highlighting Zeno's unique needs and priorities
Identify and cultivate strategic partnerships with AI technology providers, research institutions, and innovation partners to enhance capabilities
Build consensus among practice teams on platform selection and tech stack decisions
Assess competing products and solutions to make informed recommendations that serve agency-wide needs
Collaborate with leadership to ensure strategic alignment on technology investments
Analyze existing business processes and workflows to identify high-impact opportunities for AI-driven improvements and automation
Concept AI workflows that enhance operational efficiency, from automating repetitive tasks to revolutionizing data analysis pipelines
Collaborate with cross-functional teams to ensure AI tools are integrated into daily operations without disrupting client service excellence
Stay informed about generative AI advancements, flagging notable emerging tools and techniques for potential business use
Assist with the organization's approach to generative AI tools, helping teams get maximum value from AI across content creation, analysis, and strategic planning
Support practice leads in developing playbooks, best practices, and training programs that drive AI adoption and improve the employee experience with AI tools
Host training sessions and knowledge-sharing initiatives to upskill employees on AI tools and emerging workflows
Monitor AI adoption across the organization, celebrating successes and identifying opportunities for continued growth and improvement
Support robust AI governance by ensuring AI tools and workflows comply with company policies, ethical guidelines, and data privacy regulations
Support client teams in navigating AI-related conversations, including SOW review and guidance on appropriate AI usage in client deliverables
Partner with sister and parent companies, Business Affairs, and Contracts, to ensure all client-facing AI applications meet approved usage standards

Skills

Key technologies and capabilities for this role

Generative AIWorkflow AnalysisAI StrategyTechnology StackPlatform SelectionPartnership ManagementAI Integration

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the SVP of AI & Tech Operations role?

The role requires expertise in generative AI and workflow analysis, excellent problem-solving skills, and the ability to work across disparate teams. Ideal candidates are entrepreneurial, proactive, and skilled at translating possibilities into measurable outcomes.

What is the company culture like for this position?

The role involves fostering a culture of AI adoption across the organization while supporting practice leads in developing playbooks, best practices, and training programs to improve the employee experience with AI tools.

What makes a strong candidate for this SVP role?

Strong candidates are dynamic leaders who are entrepreneurial, proactive, with expertise in generative AI, workflow analysis, and the ability to drive AI transformation across teams while building internal capabilities.

Zeno Group

Communications agency specializing in PR

About Zeno Group

Zeno Group is a global communications agency that focuses on creating effective communication strategies for well-known brands across various industries, including consumer goods, technology, healthcare, and financial services. The agency uses a data-driven approach to storytelling, which helps them develop imaginative solutions that address business challenges and improve brand reputation. Their services include public relations, digital marketing, content creation, and brand strategy, and they charge clients through project fees or retainers. Zeno Group stands out from competitors by embracing unexpected ideas and emphasizing measurable results in their campaigns. The goal of Zeno Group is to help brands engage their audiences and achieve their business objectives through innovative communication.

Town of Southampton, New YorkHeadquarters

1998Year Founded

SEEDCompany Stage

Data & Analytics, ConsultingIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Risks

Reliance on data-driven strategies exposes Zeno Group to data privacy and compliance risks.

Intensifying competition from digital-first agencies threatens Zeno Group's market share.

Rapid social media evolution requires constant adaptation, straining resources and consistency.

Differentiation

Zeno Group combines creative thinking with data-driven strategies for impactful communication.

The company leverages new media platforms like TikTok for unique audience engagement.

Zeno Group's fearless pursuit of the unexpected sets it apart in a competitive market.

Upsides

Increased focus on sustainability enhances brand reputation and attracts eco-conscious consumers.

AI-driven analytics tools allow precise measurement of campaign effectiveness and engagement.

Growing demand for crisis communication services presents expansion opportunities for PR firms.

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