[Remote] VP, Operations at Pair Team

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medicaid, Medicare, Health TechIndustries

Requirements

8+ years of experience in operations with at least 5+ years of experience developing and leading large field teams
Experience with managing a P&L, including unit economics
Well versed in driving key performance metrics, building a high-performing team, and change management
Ownership mindset – own driving results for the mission, business, and customer experience
Strong collaboration skills with thought partners from product, clinical and finance teams
Proven ability to translate operational needs into clear product requirements and able to drive them from ideation to execution with technical leaders/functions
Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”), and requires a “roll up your sleeves” attitude
Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
Able to flex your schedule to support a California-based team
Bonus: experience in healthcare, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions

Responsibilities

Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved
Grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers
Manage the P&L, including unit economics, for your service line
Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience
Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives
Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities
Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc

Skills

Key technologies and capabilities for this role

Operations ManagementProgram ManagementCare DeliveryPayer AlignmentScalable OperationsHealthcare OperationsLeadershipStrategic PlanningTeam LeadershipProcess Optimization

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position reporting to the SVP of Field Operations.

What experience is required for this role?

Candidates need 8+ years of experience in operations with at least 5+ years developing and leading large field teams, plus experience managing a P&L including unit economics.

What will the team structure look like under this role?

You will grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses, and behavioral health providers.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this VP, Operations role?

A strong candidate will have extensive operations experience leading large field teams, P&L management skills, and the ability to design workflows, optimize processes, and drive performance metrics in a healthcare or care delivery context.

Pair Team

Connects vulnerable patients with local care teams

About Pair Team

Pair Team connects vulnerable patients with local care teams that provide physical, mental, and social services. They achieve this by partnering with large healthcare providers, hospitals, health systems, municipalities, shelters, and social support services. The company focuses on whole-person care, offering their services for free to patients by coordinating resources across their partner network. This model is funded through the Enhanced Care Management benefit of Medi-Cal, ensuring no cost to patients. Additionally, Pair Team compensates community partners for their involvement in patient care, creating a revenue stream for these organizations. They also provide extra support like virtual urgent care, free grocery delivery, and housing navigation, which enhances patient care and eases the workload for healthcare staff. Pair Team stands out by specifically targeting vulnerable populations and collaborating closely with community organizations to deliver comprehensive care.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Vacation Policy

401(k) Retirement Plan

Phone/Internet Stipend

Risks

Over-reliance on Medi-Cal funding poses financial risks with policy changes.

Rapid expansion may strain operational capabilities and affect service quality.

AI integration could lead to data privacy concerns and regulatory challenges.

Differentiation

Pair Team integrates social support services into healthcare for vulnerable communities.

They offer a tech-enabled care team model for safety-net primary care systems.

Pair Team provides whole-person care as a free service to patients.

Upsides

Recent $9M funding will help expand Pair Team's network and scale operations.

CalAIM initiative offers significant opportunities for Pair Team's service expansion.

Appointment of Nate Favini as CMO could drive innovation in clinical services.

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