Senior Technical Support Specialist - MSI at Foundation Risk Partners

Keller, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Prefer a bachelor’s degree but not required
4+ years of experience in technical support or IT support roles
Strong knowledge of Windows/Mac operating systems
Experience supporting Microsoft 365, Active Directory, VPN, and remote users
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
Proficiency with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
Strong problem-solving, analytical, and communication skills
Ability to prioritize and manage multiple tasks effectively

Responsibilities

Act as the primary escalation point for complex technical issues that Tier 1 and Tier 2 support cannot resolve
Provide end-user support for desktops, laptops, mobile devices, printers, software applications, and network connectivity
Troubleshoot hardware, software, and network-related problems using diagnostic tools and methodologies
Maintain and support Microsoft Windows and/or Mac OS environments, including user account and group management
Manage Microsoft 365, Active Directory, VPN, RBAC (Role-Based Access Control) and other enterprise tools
Collaborate with IT team members to manage endpoint protection, patch management, imaging, and configuration
Document technical solutions and create internal knowledge base articles
Assist with system upgrades, software rollouts, and infrastructure projects
Act as a site lead to train and mentor help desk and support technicians
Participate in on-call support rotation and respond to urgent incidents as needed
Recommend process improvements and contribute to overall IT strategy

Skills

Key technologies and capabilities for this role

WindowsMac OSMicrosoft 365Active DirectoryVPNRBACEndpoint ProtectionPatch ManagementTroubleshootingHardware SupportNetwork ConnectivityDiagnostic Tools

Questions & Answers

Common questions about this position

What is the salary for this Senior Technical Support Specialist position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills are required for this position?

Required skills include strong knowledge of Windows/Mac operating systems, experience supporting Microsoft 365, Active Directory, VPN, and remote users, familiarity with basic networking concepts like TCP/IP, DNS, DHCP, and proficiency with ticketing systems such as Zendesk, ServiceNow, or Jira. Strong problem-solving, analytical, and communication skills are also essential.

What is the company culture like at MSI?

MSI thrives on solving challenges and crafting insurance solutions, with a commitment to providing exceptional service through a dedicated team and advanced technology.

What experience makes a strong candidate for this role?

Candidates with 4+ years of experience in technical support or IT support roles, along with the preferred bachelor’s degree, will stand out. Demonstrating expertise in the listed technical areas and strong soft skills like problem-solving and communication is key.

Foundation Risk Partners

Insurance brokerage and consulting services

About Foundation Risk Partners

Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.

Daytona Beach, FloridaHeadquarters

2017Year Founded

$2MTotal Funding

DEBTCompany Stage

Consulting, Financial ServicesIndustries

201-500Employees

Senior Technical Support Specialist - MSI at Foundation Risk Partners

Requirements

Responsibilities

Skills

Questions & Answers

Foundation Risk Partners

About Foundation Risk Partners

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Paid Vacation

Risks

Over-reliance on AI could cause disruptions if technical issues arise.

Expansion into new regions may pose compliance and operational challenges.

Leadership changes might lead to strategic shifts affecting company stability.

Differentiation

Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.

The company focuses on a strategic mix of industry expertise and cultural fit.

Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.

Upsides

AI solutions have decreased cycle times by up to 90% for certain activities.

Prospect conversion rates have increased by up to 50% due to AI adoption.

Expansion into Baldwin, New York, offers new market opportunities.

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