IT Support Engineer
WurlSalary not specified
Senior Technical Support Specialist - MSI at Foundation Risk Partners
Keller, Texas, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Prefer a bachelor’s degree but not required
- 4+ years of experience in technical support or IT support roles
- Strong knowledge of Windows/Mac operating systems
- Experience supporting Microsoft 365, Active Directory, VPN, and remote users
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
- Strong problem-solving, analytical, and communication skills
- Ability to prioritize and manage multiple tasks effectively
Responsibilities
- Act as the primary escalation point for complex technical issues that Tier 1 and Tier 2 support cannot resolve
- Provide end-user support for desktops, laptops, mobile devices, printers, software applications, and network connectivity
- Troubleshoot hardware, software, and network-related problems using diagnostic tools and methodologies
- Maintain and support Microsoft Windows and/or Mac OS environments, including user account and group management
- Manage Microsoft 365, Active Directory, VPN, RBAC (Role-Based Access Control) and other enterprise tools
- Collaborate with IT team members to manage endpoint protection, patch management, imaging, and configuration
- Document technical solutions and create internal knowledge base articles
- Assist with system upgrades, software rollouts, and infrastructure projects
- Act as a site lead to train and mentor help desk and support technicians
- Participate in on-call support rotation and respond to urgent incidents as needed
- Recommend process improvements and contribute to overall IT strategy
Skills
Windows
Mac OS
Microsoft 365
Active Directory
VPN
RBAC
Endpoint Protection
Patch Management
Troubleshooting
Hardware Support
Network Connectivity
Diagnostic Tools
Foundation Risk Partners
Insurance brokerage and consulting services
About Foundation Risk Partners
Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.
Daytona Beach, FloridaHeadquarters
2017Year Founded
$2MTotal Funding
DEBTCompany Stage
Consulting, Financial ServicesIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Paid Vacation
Risks
Over-reliance on AI could cause disruptions if technical issues arise.
Expansion into new regions may pose compliance and operational challenges.
Leadership changes might lead to strategic shifts affecting company stability.
Differentiation
Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.
The company focuses on a strategic mix of industry expertise and cultural fit.
Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.
Upsides
AI solutions have decreased cycle times by up to 90% for certain activities.
Prospect conversion rates have increased by up to 50% due to AI adoption.
Expansion into Baldwin, New York, offers new market opportunities.
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