[Remote] Clinical Escalation Specialist Manager at Catalist

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Licensed Mental Health Practitioner with a background in psychology, social work, or a related field
Mental Health Licensure such as: LMFT, LCSW, PsyD, LPCC
Licensed in California
Minimum 8-10 years of experience
Minimum of 5 years experience leading and managing a team within the healthcare sector
Qualified to provide clinical supervision toward clinical licensure, per California state guidelines
Strong organizational skills

Responsibilities

Manage a team of Clinical Escalation Specialists
Provide clinical oversight on high-risk cases
Review investigative findings and case reviews
Collaborate with Clinical Care Teams
Serve as a liaison between CCS departments, funders, and families
Represent the team in funder meetings and case consultations
Ensure all communications are professional and empathetic
Partner with the Quality team to ensure training is provided
Partner with the Clinical Directors on recruiting, hiring, and retaining staff
Oversee all complaints, grievances, and reportable events
Monitor team metrics, caseloads, and service quality
Develop and refine workflows, SOPs, and escalation protocols
Ensure all team members adhere to CCS and FoC policies and procedures
Lead, mentor, and supervise a team of Clinical Escalation Specialists
Provide direct day-to-day management of team members
Track and analyze escalation trends
Prepare reports and presentations for leadership
Lead special projects and initiatives
Foster a culture of empathy, accountability, and continuous learning
Promote collaboration, psychological safety, and professional growth
Provide performance feedback and developmental opportunities to team members
Champion diversity, equity, inclusion, and belonging

Skills

Catalist

Data services for progressive organizations

About Catalist

Catalist provides data and related services to progressive organizations, helping them connect with and influence the people they need to reach. Their main product is a comprehensive database that includes information on over 240 million voting-age individuals across the United States. This database is continuously updated and enhanced, allowing organizations to better understand their target audiences. What sets Catalist apart from competitors is its exclusive focus on progressive groups and its commitment to serving the community through a trust model. The goal of Catalist is to empower progressive organizations to effectively mobilize voters, advocate for issues, and build strong memberships.

None, NoneHeadquarters

2006Year Founded

$2MTotal Funding

PRE_SEEDCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Medical and Dependent Care Flexible Spending Accounts (FSAs)

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Hybrid Work Options

Professional Development Budget

Student Loan Assistance

Risks

Scrutiny on data privacy practices may lead to regulatory challenges for Catalist.

Alternative data platforms could dilute Catalist's market share.

Political campaigns building in-house data teams may reduce demand for Catalist's services.

Differentiation

Catalist exclusively serves progressive organizations, creating a niche market advantage.

The company compiles and updates data on over 240 million voting-age individuals.

Catalist has nearly a decade of experience as a data utility for the progressive community.

Upsides

Growing demand for data-driven political strategies enhances Catalist's service relevance.

Advancements in data integration technologies improve the accuracy of Catalist's voter files.

Increased collaboration with progressive organizations boosts Catalist's influence and reach.

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