[Remote] Clinical Escalation Specialist Manager at Catalist

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental Health, Autism ServicesIndustries

Requirements

Licensed Mental Health Practitioner (e.g., LMFT, LCSW, PsyD, LPCC) licensed in California, with a background in psychology, social work, or related field and at least 8-10 years of experience
Minimum of 5 years experience leading and managing a team within the healthcare sector
Qualified to provide clinical supervision toward clinical licensure, per California state guidelines outlined by the Board of Behavioral Sciences
Strong organizational skills with the ability to manage multiple schedules and strategically plan coverage
Excellent communication skills (implied for professional, empathetic interactions)

Responsibilities

Provide clinical oversight on high-risk cases and ensure appropriate escalation to senior leadership
Review investigative findings and case reviews submitted by team members, offering feedback and recommendations
Collaborate with Clinical Care Teams to ensure appropriate behavioral health treatment (BHT) services are coordinated
Serve as a liaison between CCS departments, funders, and families to facilitate resolution and maintain collaborative partnerships
Represent the team in funder meetings and case consultations related to escalations
Ensure all communications—internal and external—are professional, empathetic, and aligned with CCS values
Partner with the Quality team to ensure training is provided and adhered to within the department
Partner with Clinical Directors on recruiting, hiring, and retaining staff
Oversee all complaints, grievances, and reportable events related to the team, ensuring timely and thorough resolution
Monitor team metrics, caseloads, and service quality to ensure compliance with organizational standards and funder requirements
Develop and refine workflows, SOPs, and escalation protocols
Ensure all team members adhere to CCS and FoC policies and procedures
Attend staff meetings, in-services, trainings, and other meetings as requested by management
Lead, mentor, and supervise a team of Clinical Escalation Specialists
Provide direct day-to-day management of team members, ensuring alignment with departmental goals and CCS values
Maintain composure and adaptability under pressure, navigating change and uncertainty while keeping teams focused and engaged
Foster a culture of empathy, accountability, and continuous learning
Promote collaboration, psychological safety, and professional growth
Provide performance feedback and developmental opportunities to team members
Champion diversity, equity, inclusion, and belonging in all team interactions
Track and analyze escalation trends to identify systemic issues and opportunities for improvement
Prepare reports and presentations for leadership on escalation outcomes, team performance, and client satisfaction
Lead special projects and initiatives aimed at enhancing the client experience and clinical service delivery

Skills

Key technologies and capabilities for this role

LMFTLCSWPsyDLPCCClinical OversightCase ManagementBehavioral Health TreatmentStakeholder EngagementTeam ManagementQuality AssuranceGrievance ResolutionAutism Services

Questions & Answers

Common questions about this position

Is this position remote, and are there any location requirements?

This role is remote, but you must be licensed in California.

What license and experience are required for this role?

Candidates must be a Licensed Mental Health Practitioner (such as LMFT, LCSW, PsyD, LPCC) in California with a background in psychology, social work, or a related field and at least 8-10 years of experience.

What does the company culture emphasize for this team?

The culture fosters empathy, accountability, continuous learning, collaboration, psychological safety, professional growth, and champions diversity, equity, inclusion, and belonging.

What are the main responsibilities of the Clinical Escalation Specialist Manager?

The role involves providing clinical oversight on high-risk cases, overseeing complaints and grievances, leading and mentoring a team of Clinical Escalation Specialists, monitoring metrics, developing workflows, and ensuring compliance with policies.

What makes a strong candidate for this position?

A strong candidate is a compassionate, strategic leader who maintains composure under pressure, excels in navigating change, and has experience in clinical oversight, team management, stakeholder engagement, and promoting DEI.

Catalist

Data services for progressive organizations

About Catalist

Catalist provides data and related services to progressive organizations, helping them connect with and influence the people they need to reach. Their main product is a comprehensive database that includes information on over 240 million voting-age individuals across the United States. This database is continuously updated and enhanced, allowing organizations to better understand their target audiences. What sets Catalist apart from competitors is its exclusive focus on progressive groups and its commitment to serving the community through a trust model. The goal of Catalist is to empower progressive organizations to effectively mobilize voters, advocate for issues, and build strong memberships.

None, NoneHeadquarters

2006Year Founded

$2MTotal Funding

PRE_SEEDCompany Stage

Data & Analytics, Social ImpactIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Medical and Dependent Care Flexible Spending Accounts (FSAs)

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Hybrid Work Options

Professional Development Budget

Student Loan Assistance

Risks

Scrutiny on data privacy practices may lead to regulatory challenges for Catalist.

Alternative data platforms could dilute Catalist's market share.

Political campaigns building in-house data teams may reduce demand for Catalist's services.

Differentiation

Catalist exclusively serves progressive organizations, creating a niche market advantage.

The company compiles and updates data on over 240 million voting-age individuals.

Catalist has nearly a decade of experience as a data utility for the progressive community.

Upsides

Growing demand for data-driven political strategies enhances Catalist's service relevance.

Advancements in data integration technologies improve the accuracy of Catalist's voter files.

Increased collaboration with progressive organizations boosts Catalist's influence and reach.

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