Semgrep

Senior Technical Support Engineer

Sao Paulo, Sao Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Software Security, Developer ToolsIndustries

Requirements

Candidates should possess excellent written and verbal communication skills, a deep understanding of developer workflows and build systems, including CI/CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite, and SCM environments such as Git, SVN, and Perforce. Familiarity with Web Application Security concepts, including OWASP Top 10, and a basic understanding of APIs and Webhooks are also required.

Responsibilities

The Senior Technical Support Engineer will be responsible for remotely engaging with customers to analyze, reproduce, and resolve technical problems, managing support tickets, owning customer questions from creation to resolution, and contributing to building a best-in-class technical support function by creating documentation, knowledge base articles, and potentially blogs or integrations. They will also participate in on-call duties and lead improvements to support operations to help Semgrep grow as a business.

Skills

Technical Support

Customer Service

Troubleshooting

Web Application Security

API

Webhooks

CI/CD

Git

GitHub Actions

GitLab

Circle CI

Jenkins

Buildkite

OWASP Top 10

Problem-Solving

Communication

Semgrep

Vulnerability detection tool for software development

About Semgrep

Semgrep offers a tool that helps security engineers and developers identify and fix vulnerabilities in their code before deployment. It integrates into existing workflows, providing actionable insights while significantly reducing false positives in open-source vulnerabilities by up to 98% through reachability analysis. The tool is designed for speed, with average scan times of less than 5 minutes, allowing teams to quickly address security issues. Semgrep aims to enhance the security of the software development life cycle, improving productivity and reducing technical debt.

Key Metrics

San Francisco, CaliforniaHeadquarters

2017Year Founded

$90.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Paid Vacation

401(k) Retirement Plan

Professional Development Budget

Flexible Work Hours

Remote Work Options

Risks

Increased competition from Snyk and GitGuardian in the code analysis market.

Rapid evolution of programming languages may outpace Semgrep's tool updates.

Customer concerns about data privacy in cloud-based solutions could affect adoption.

Differentiation

Semgrep reduces false positives in vulnerabilities by up to 98% with reachability analysis.

The tool integrates seamlessly into existing workflows and ticketing systems for developers.

Average scan time is under 5 minutes, enhancing productivity and efficiency.

Upsides

Increased demand for supply chain security tools boosts Semgrep's market potential.

Rise of DevSecOps practices aligns with Semgrep's focus on SDLC security integration.

Growing popularity of IaC tools presents expansion opportunities for Semgrep.

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