Senior Support Engineer

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Database, Real-time Data, AI & Machine Learning, AIIndustries

Requirements

Candidates must possess 7-10+ years of experience in technical support or systems engineering, with deep proficiency in Linux and a solid understanding of distributed systems and high-availability environments. Hands-on experience with NoSQL databases and familiarity with hybrid and cloud infrastructure, particularly AWS, are required. Excellent problem-solving, diagnostic, written, and verbal communication skills are essential. A Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience, is necessary. Previous experience in enterprise software technical support and exposure to Kubernetes, Docker, or AWS certification are considered advantageous.

Responsibilities

The Senior Support Engineer will investigate, diagnose, and resolve complex customer issues with the Aerospike Real-time Data Platform across various environments. They will collaborate with Engineering to address complex problems and contribute to product improvements, participate in real-time customer remediation and incident resolution, and act as a customer advocate. Responsibilities also include supporting enterprise customers with mission-critical systems, assisting with deployments, configuration guidance, and performance tuning, and writing high-quality documentation and Knowledge Base articles.

Skills

Aerospike Real-time Data Platform

Troubleshooting

Customer Support

Cloud

Hybrid

On-prem

Engineering Collaboration

Incident Resolution

Performance Tuning

Documentation

Aerospike

High-performance NoSQL database for real-time applications

About Aerospike

Aerospike builds high-performance, scalable databases for real-time applications, primarily serving large enterprises in finance, telecommunications, e-commerce, and advertising technology. Its main product is a NoSQL database that can process millions of transactions per second with low latency, making it suitable for applications that require quick data access. Aerospike offers various deployment options, including on-premises, cloud-based, and hybrid environments, and supports container orchestration tools like Kubernetes and Docker for flexible deployment. Unlike many competitors, Aerospike focuses on providing advanced features such as cross-datacenter replication and strong consistency. The company's goal is to enable businesses to efficiently manage and access large volumes of data in real-time.

Mountain View, CaliforniaHeadquarters

2009Year Founded

$195.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Professional Development Budget

Mental Health Support

Risks

Emerging NoSQL providers offering similar solutions at lower costs threaten Aerospike's market share.

Rapid AI evolution may strain Aerospike's resources to innovate continuously.

Cloud-native database trends challenge Aerospike's traditional deployment models.

Differentiation

Aerospike offers sub-millisecond latency for real-time data processing applications.

The company supports hybrid cloud environments, enhancing deployment flexibility for enterprises.

Aerospike's NoSQL database handles millions of transactions per second efficiently.

Upsides

Increased demand for real-time data processing boosts Aerospike's adoption in the financial sector.

The rise of edge computing positions Aerospike well for IoT and edge applications.

Expansion in digital payment systems offers growth opportunities in emerging markets.

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