Senior Technical Architect at WalkMe

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise SoftwareIndustries

Requirements

10+ years of experience in professional services, consulting, or enterprise software implementation (preferably SaaS)
Deep expertise in Digital Adoption Platforms (e.g., WalkMe, Pendo, Whatfix, or similar), change management, or digital transformation programs
Strong background in enterprise systems (CRM, ERP, HCM, custom applications)
Exceptional ability to engage with executive stakeholders and influence digital strategy
Proven track record of leading large-scale, complex implementations with measurable business outcomes
Strong program management skills; able to lead cross-functional teams in global enterprise environments
Excellent communication, facilitation, and presentation skills
Bachelor’s or master’s degree in business, Information Systems, or related field
Preferred: Certifications in Prosci, PMP, ITIL, or Agile methodologies
Preferred: Experience in change management, organizational development, or digital workplace initiatives
Preferred: Ability to create executive-ready deliverables and adoption strategy frameworks
Preferred: Familiarity with analytics and ROI measurement

Responsibilities

Serve as a trusted advisor to executive stakeholders and program leaders on digital adoption strategies
Partner with clients to align DAP initiatives with business goals and digital transformation roadmaps
Conduct adoption maturity assessments and create tailored success plans
Lead complex DAP deployments, including solution design, configuration, and integration with enterprise systems
Define user journeys, success metrics, and adoption frameworks that maximize platform value
Oversee delivery teams, ensuring project milestones, quality, and customer satisfaction
Provide strategic insights on trends in digital adoption, change management, and employee experience
Mentor internal consultants and client teams on best practices for enterprise DAP implementations
Contribute to development of methodologies, accelerators, and reusable assets
Partner with business leaders to design communication and enablement strategies
Support enterprise-wide adoption initiatives, ensuring measurable behavioural and business outcomes
Facilitate workshops, executive briefings, and end-user enablement sessions
Work with product management to relay customer feedback and influence roadmap direction
Partner with customer success and sales teams to identify expansion opportunities
Support pre-sales engagements by providing solution expertise and thought leadership

Skills

Key technologies and capabilities for this role

DAPDigital Adoption PlatformSAPERPSolution DesignConfigurationIntegrationUser JourneysAdoption FrameworksDigital TransformationCustomer EngagementProject ManagementConsulting

Questions & Answers

Common questions about this position

What experience level is required for this role?

The role requires 10+ years of experience in professional services, consulting, or enterprise implementations.

Is this position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the main responsibilities in this role?

Responsibilities include customer engagement and advisory, solution implementation, thought leadership, change management and adoption, and cross-functional collaboration.

What makes a strong candidate for this Senior Technical Architect role?

A strong candidate will have 10+ years in professional services or consulting, experience leading complex enterprise implementations, and skills in digital adoption strategies, change management, and customer advisory.

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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