Senior Technical Account Manager at Ditto

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aviation, Retail, Travel, Hospitality, Defense, TechnologyIndustries

Requirements

Prior experience in a customer-facing technical role (TAM, Solutions Architect, Customer Success Engineer)
Proven track record of managing enterprise accounts focused on increasing adoption and customer satisfaction
Experience conducting executive briefings, QBRs, and technical workshops
Extensive experience in a technical, customer-facing role working with enterprise customers
Strong proficiency with modern infrastructure, especially Kubernetes and cloud providers (AWS, GCP, or Azure)
Excellent communication and relationship-building skills, with the ability to influence both developers and executives
Passion for helping others succeed with technology and a strong sense of ownership over customer outcomes

Responsibilities

Build and maintain executive-level relationships with key stakeholders, serving as the primary technical point of contact for strategic accounts
Develop and maintain technical roadmaps for key accounts, ensuring alignment between customer objectives and Ditto's platform capabilities
Help customers scale with Ditto by developing new use cases, sharing best practices, and maintaining the customer’s technical roadmaps
Proactively identify and address technical and business risks that may impact customer performance or satisfaction, and ensure retention
Working alongside our Technical Support team, help navigate complex technical issues in both functionality and performance
Travel to customer sites to build deeper relationships and provide in-person guidance for implementations and strategic planning

Skills

Technical Account Management

Executive Relationship Building

Technical Roadmaps

Solution Design

Implementation Support

Technical Support

Risk Management

Customer Success

Ditto

Simplifies multi-platform app development and synchronization

About Ditto

Ditto.live simplifies the development of native applications for various platforms, including iOS, macOS, Android, and web. Its main product, the Edge Sync Platform, addresses the challenge of data synchronization by allowing developers to manage data that is distributed across multiple devices and cloud infrastructures. This platform enables developers to write their code once and deploy it across different platforms, which saves time and reduces effort in the app development process. Unlike many competitors, Ditto focuses on providing a seamless experience for developers by offering features like peer-to-peer authentication and offline syncing. The company's goal is to enhance the efficiency of app development and improve user experiences by enabling the creation of interconnected applications.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$52.5MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Senior Technical Account Manager at Ditto

Requirements

Responsibilities

Skills

Ditto

About Ditto

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Retirement Plan

Stock Options

Risks

Emerging startups may dilute Ditto's market share with similar solutions.

Rapid app framework evolution could outpace Ditto's integration capabilities.

Economic downturns may challenge Ditto's subscription-based revenue model.

Differentiation

Ditto offers real-time data sync without internet, unlike many competitors.

Their Edge Sync Platform supports both iOS and Android, reducing development time.

Ditto's peer-to-peer authentication enhances data privacy and security.

Upsides

Growing demand for edge computing boosts Ditto's market potential.

Offline-first app development trend aligns with Ditto's core capabilities.

5G expansion enhances Ditto's real-time data synchronization benefits.

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