Intermediate Support Engineer (US Federal)
GitLabSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science or a related field, and have at least 5 years of experience in a support engineering role, with a strong understanding of software development and troubleshooting techniques. Experience with complex technical issues and customer communication is essential, along with familiarity with cloud environments and DevOps practices.
Responsibilities
As a Senior Support Engineer, you will be responsible for resolving technical issues reported by customers, providing guidance and support to help them effectively utilize Sourcegraph, and contributing to improving the product and documentation. You will also collaborate with the product team to identify and address customer needs, and proactively work with customers to understand their workflows and suggest improvements. Additionally, you will observe trends in customer issues and propose remedies, and contribute to team onboarding and ongoing enablement to enhance the customer experience.
Skills
Support Engineering
Customer Support
Troubleshooting
Technical Communication
Problem-Solving
Sourcegraph
Code intelligence platform for developers
About Sourcegraph
Sourcegraph provides a code intelligence platform designed to improve how developers work with their code. The platform features an AI coding assistant named Cody, which helps developers understand, navigate, and automate their codebases. Sourcegraph offers tools for code search, bug fixing, refactoring, and enhancing performance, all within a single interface. This makes it easier for developers to manage their code effectively. Unlike many competitors, Sourcegraph focuses on enhancing code security, speeding up developer onboarding, and promoting code reuse, making it particularly valuable for enterprises looking to improve engineering speed and software quality. The goal of Sourcegraph is to boost overall team efficiency and code health for organizations, and it is trusted by major companies in the tech industry.
San Francisco, CaliforniaHeadquarters
2013Year Founded
$216.9MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees