Senior Support Account Mgr

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Software, IT ServicesIndustries

Requirements

The ideal candidate should be a motivated, collaborative, and customer-focused professional with experience in account management and customer success. While not strictly required, applications from early-in-career professionals, individuals returning to the workforce, veterans, and those re-entering the workforce are strongly encouraged.

Responsibilities

The Senior Support Account Manager will serve as a trusted advisor to strategic customers, ensuring their satisfaction and value realization from ServiceNow products. This role involves delivering data-driven insights, coordinating regular engagements with stakeholders, and collaborating with internal teams to advocate for customer needs. The position also requires contributing to data intelligence initiatives to improve service quality and business insights, managing a portfolio of accounts with varying goals, and acting as an initial point of contact for critical customer issues.

Skills

Account Management

Customer Support

Client Relationship Management

Problem Solving

Communication

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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