Job Description: Solution Consultant - Customer Workflows

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Customer Workflows product sales. In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management, and the executive team.

Responsibilities

• Work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units.
• Support product sales as a technical and domain expert of a client-facing sales team.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.
• Experience creating customer value across several customers in many industries.

Qualifications

To be successful in this role, you have:

• 5 years of pre-sales solution consulting or sales engineering experience.
• 1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service, or BPM software.
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetings.
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced, high-growth organization.
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation and Benefits

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $116,475 - $180,600, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer:

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Additional Information

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on...