Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction Software, Project Management SoftwareIndustries
Requirements
Candidates should possess at least 5 years of experience in construction project management, holding roles such as Project Manager, Superintendent, or Project Engineer, demonstrating in-depth knowledge of CPM scheduling and construction workflows, along with hands-on experience utilizing CPM scheduling tools like Oracle Primavera P6 or Microsoft Project.
Responsibilities
The Technical Customer Success Manager will lead hands-on onboarding sessions to ensure customer success with Planera, build and maintain strong relationships with key stakeholders to drive engagement and retention, provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from other tools, manage customer pilots and proof-of-concepts, support customer retention and expansion efforts by identifying upsell and cross-sell opportunities, act as the voice of the customer by relaying insights and feature requests to product and engineering teams, assist customers with technical issues alongside product and engineering teams, and analyze customer usage data to proactively identify risks and opportunities for improvement.
Skills
Construction Scheduling
CPM Scheduling Software
Oracle Primavera P6
Microsoft Project
Customer Relationship Management
Customer Onboarding
Customer Success
Project Management
Cross-functional Collaboration
Technical Guidance
Planet
High-resolution satellite imagery subscription service
About Planet
Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.
San Francisco, CaliforniaHeadquarters
2010Year Founded
$617.1MTotal Funding
IPOCompany Stage
Data & Analytics, AerospaceIndustries
1,001-5,000Employees