Planet

Customer Success Manager

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction Software, Project Management SoftwareIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

As a Technical Customer Success Manager at Planera, you’ll be the strategic partner for our customers, ensuring they maximize the value of Planera’s platform. You will take ownership of the entire customer lifecycle—from onboarding and adoption to retention and expansion. Your ability to blend construction scheduling expertise with exceptional customer relationship management will be key in driving customer success. This role is highly technical, requiring hands-on experience with CPM scheduling software and a deep understanding of construction project management workflows. You’ll work closely with customers to help them optimize their scheduling process, manage pilot projects and proof of concepts (POCs), and provide strategic guidance on best practices. Additionally, you will collaborate cross-functionally with sales, product, and engineering teams to ensure that customer feedback is translated into continuous product improvements.

Responsibilities

  • Customer Onboarding & Adoption: Lead hands-on onboarding sessions, ensuring customers are set up for success with Planera from day one.
  • Customer Relationship Management: Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention.
  • Technical Guidance & Training: Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project.
  • Pilot & POC Management: Support and manage customer pilots and proof-of-concepts, helping organizations evaluate Planera’s value.
  • Customer Retention & Expansion: Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion.
  • Customer Advocacy & Feedback Loop: Act as the voice of the customer, relaying insights and feature requests to product and engineering teams.
  • Support & Troubleshooting: Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly.
  • Data-Driven Insights: Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement.

Requirements

  • 5+ years of experience in construction project management in a Project Manager (PM), Superintendent, or Project Engineer (PE) role.
  • In-depth knowledge of CPM scheduling and construction workflows.
  • Hands-on experience with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar).

Company Information

Planera is a fast-growing software startup revolutionizing construction planning and scheduling. We are disrupting an industry that has seen little innovation in decades, and the opportunity for change – and upside – is big. Our culture is dynamic, smart, and spirited, and we are committed to solving critical problems for general contractors and project owners. Join us and help to grow a company that will change how the world is built.

Application Instructions

  • Travel: Up to 25%

Skills

Construction Scheduling
CPM Scheduling Software
Oracle Primavera P6
Microsoft Project
Customer Relationship Management
Customer Onboarding
Customer Success
Project Management
Cross-functional Collaboration
Technical Guidance

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters
2010Year Founded
$617.1MTotal Funding
IPOCompany Stage
Data & Analytics, AerospaceIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Sabbatical Leave
Remote Work Options
Wellness Program
Mental Health Support
Home Office Stipend
Phone/Internet Stipend
Tuition Reimbursement
Equity
Commuter Benefits
Volunteering Paid Time Off
Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.
Recent layoffs may impact operational efficiency and innovation.
Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.
Their subscription model ensures continuous revenue from diverse sectors.
Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.
Partnerships with platforms like UP42 enhance data offerings and capabilities.
Smart city management using satellite data offers new revenue streams.

Land your dream remote job 3x faster with AI