Planet

Customer Success Manager

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction Software, Project Management SoftwareIndustries

Requirements

Candidates should possess at least 5 years of experience in construction project management, holding roles such as Project Manager, Superintendent, or Project Engineer, demonstrating in-depth knowledge of CPM scheduling and construction workflows, along with hands-on experience utilizing CPM scheduling tools like Oracle Primavera P6 or Microsoft Project.

Responsibilities

The Technical Customer Success Manager will lead hands-on onboarding sessions to ensure customer success with Planera, build and maintain strong relationships with key stakeholders to drive engagement and retention, provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from other tools, manage customer pilots and proof-of-concepts, support customer retention and expansion efforts by identifying upsell and cross-sell opportunities, act as the voice of the customer by relaying insights and feature requests to product and engineering teams, assist customers with technical issues alongside product and engineering teams, and analyze customer usage data to proactively identify risks and opportunities for improvement.

Skills

Construction Scheduling
CPM Scheduling Software
Oracle Primavera P6
Microsoft Project
Customer Relationship Management
Customer Onboarding
Customer Success
Project Management
Cross-functional Collaboration
Technical Guidance

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

Key Metrics

San Francisco, CaliforniaHeadquarters
2010Year Founded
$617.1MTotal Funding
IPOCompany Stage
Data & Analytics, AerospaceIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Sabbatical Leave
Remote Work Options
Wellness Program
Mental Health Support
Home Office Stipend
Phone/Internet Stipend
Tuition Reimbursement
Equity
Commuter Benefits
Volunteering Paid Time Off
Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.
Recent layoffs may impact operational efficiency and innovation.
Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.
Their subscription model ensures continuous revenue from diverse sectors.
Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.
Partnerships with platforms like UP42 enhance data offerings and capabilities.
Smart city management using satellite data offers new revenue streams.

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