Services Delivery Manager - Snowflake

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Job Type: Services Delivery Manager
• Salary: Not provided

Join the Snowflake team to build the future of the AI Data Cloud. As a Services Delivery Manager, you’ll be engaged at the account level, providing visibility, service reviews, and reporting throughout the implementation lifecycle. You’ll work closely with senior stakeholders to improve service delivery and scale customer applications to meet business needs. Success is defined by your ability to develop a quality service strategy, capture key metrics, identify upsell opportunities, and become a trusted advisor to clients.

Requirements

• Experience: 8+ years of experience in a Services Delivery role (or similar capacity).
• Technical Background: Experience in Data Warehousing, Business Intelligence, and/or Cloud fields.
• Sales & Delivery: Proven track record of meeting and exceeding Professional Services sales targets.
• Communication Skills: Ability to communicate and translate effectively across multiple groups (design, engineering, marketing, etc.).
• Organizational Skills: Strong organizational skills, ability to work independently, and manage multiple projects simultaneously.

Responsibilities

• Client Relationship Management: Own, manage, and communicate the operational relationship with assigned clients.
• Sales Cycle Leadership: Lead the Professional Services sales cycle in alignment with Sales Account Teams.
• Transition Management: Effectively transition from Services sales to project delivery.
• Project Management: Manage key client projects, ensuring clear communication with project teams, management, and stakeholders regarding status, issues, risks, and project goals.
• Metric Tracking: Track metrics around infrastructure performance and service requests.
• Service Reporting: Prepare and present service reports to clients.
• Relationship Roadmap Creation: Create, implement, and track relationship roadmaps.
• Process Improvement: Determine areas for process improvements within both the client and Snowflake.
• Collaboration: Work with key stakeholders to implement and document service delivery strategies.
• Client Satisfaction: Help create and execute on the overall vision for service delivery and client satisfaction.

Application Instructions

• Application instructions not provided.

Company Information

• Company: Snowflake
• Product: AI Data Cloud
• Focus: Building the future of data warehousing and analytics.
• Team: Professional Services Team

Bonus Points

• Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager, or equivalent).