Senior Manager, Service Operations

Candidates must possess a Bachelor's degree in Engineering, Operations Management, or a related field, with an advanced degree being preferred. A minimum of 10 years of experience in service operations, field service, or lifecycle product support within a high-tech or automation-focused environment is required. Proven experience managing complex service networks or third-party logistics (3PL) partners across multiple regions is essential, along with strong knowledge of diagnostic tooling, repair methodologies, and root cause analysis. Excellent communication and stakeholder management skills are necessary, as is the demonstrated ability to lead technology insertions and manage operational change. Experience with large-scale automation or robotics systems is beneficial, and prior work with specific companies like Dematic, Schaefer, Knapp, Fortna, or MHS is preferred. The role requires up to 40% travel.